Hands-on IT & Infrastructure Engineer

Adria Solutions Ltd.; Oxford; On-site; GBP 45,000 - 65,000; Full time

Job summary

Adria Solutions Ltd. is seeking an enthusiastic Infrastructure & Systems Engineer to join their IT team in Oxford.

The role combines hands-on IT support with infrastructure administration in a fast-paced environment, ensuring secure, reliable and highly available IT services across the business. You will provide first and second-line support, manage tickets, deploy devices, handle onboarding/offboarding, and maintain core infrastructure, including Microsoft 365 and AD services, while

Qualifications

• Previous IT Support or IT Infrastructure Support experience.
• Experience supporting Microsoft 365, Entra ID (Azure AD) and Active Directory.
• Good understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPNs and VLANs.
• Experience supporting Windows desktop environments and business IT infrastructure.
• Strong problem-solving skills with excellent communication and customer service.
• Ability to prioritise workloads and manage multiple support requests.
• Experience using IT helpdesk or ticketing systems.

Responsibilities

• Provide first and second-line IT support to users across the business.
• Manage, prioritise and resolve IT support tickets, escalating where appropriate.
• Configure and deploy laptops, desktops and mobile devices for new starters.
• Manage onboarding and offboarding processes, including user accounts and permissions.
• Maintain and support core IT infrastructure, including servers, networking equipment and office technology.
• Administer user accounts across Microsoft 365, Microsoft Entra ID (Azure AD) and Active Directory.
• Monitor and troubleshoot networking issues including VPN connectivity, TCP/IP, DNS, DHCP and VLANs.
• Maintain IT asset registers, hardware inventory and documentation.
• Support backups, security updates and system maintenance.
• Help improve IT processes, documentation and day-to-day operational efficiency.

Skills

IT support

Microsoft 365

Azure AD

Active Directory

Networking basics

Windows desktop

Customer service

Ticketing systems

Tools

Google Workspace

VMware

PowerShell

Linux administration

Dell PowerEdge

Veeam (backup)

Job description

Adria Solutions Ltd. is seeking an enthusiastic Infrastructure & Systems Engineer to join their IT team in Oxford.

The role combines hands-on IT support with infrastructure administration in a fast-paced environment, ensuring secure, reliable and highly available IT services across the business. You will provide first and second-line support, manage tickets, deploy devices, handle onboarding/offboarding, and maintain core infrastructure, including Microsoft 365 and AD services, while