IT Infrastructure & Communications Specialist

AFH Wealth Management; Bromsgrove; Hybrid; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Flexible working options

Pension scheme

Discretionary annual bonus

Health & wellbeing perks

Learning & development

Shopping discounts

Job summary

AFH Wealth Management is seeking an IT Infrastructure & Communications Specialist on a 12-month Fixed-Term Contract at the Bromsgrove Head Office. The role is hybrid, full-time, and focused on the day-to-day operation and improvement of IT infrastructure and communications services.

You will support Azure networks, WAN, unified communications, telephony platforms, and cloud services, while assisting with group projects and BAU activities across the organisation.

Qualifications

• This role requires proven experience supporting IT infra, networks and communications in an enterprise environment.
• Hands-on experience with cloud hosted telephony and unified communications platforms.
• Strong understanding of LAN/WAN, IPv4, routing and subnets.
• Experience providing remote and onsite technical support.

Responsibilities

• Support core IT infrastructure including servers, networks, cloud services and identity platforms.
• Provide remote and on-site technical support to resolve incidents and requests.
• Support office moves and acquisitions with infrastructure and communications setup.
• Assist with administration of telecommunications systems including cloud hosted telephony and UC.
• Maintain documentation for network links, circuits and telecom services.
• Offer advanced technical guidance to the support desk on complex issues.

Skills

IT infrastructure

Telecommunications

Cloud platforms

Remote/onsite support

Job description

IT Infrastructure & Communications Specialist (12 Month FTC)

Location: AFH Bromsgrove Head Office (Hybrid Working)

Contract type: 12 Month FTC

Hours: Full-time

This role is a 12 Month Fixed-Term Contract.

An opportunity to join AFH Wealth Management, one of the UK’s leading independent financial advisory and wealth management firms.

We are looking for those of you who wish to grow with us as a business and support our strong growth plans. This is a full-time, contract opportunity and in return, you will receive a competitive salary and range of benefits.

The purpose of this role is to support the day to day operation and continuous improvement of the organisation’s IT infrastructure and communications services.

This includes Azure networks, WAN connectivity, unified communications, telephony platforms, mobile device management, and associated cloud services. This is a fixed term role with focus on supporting Group Projects and BAU activity.

As our IT Infrastructure & Communications Specialist, you will typically:

• Support core IT infrastructure including servers, networks, cloud services, endpoints, and identity platforms


• Provide remote and on site technical support to resolve infrastructure, network, and communications incidents and requests


• Support office moves, site changes, and acquisitions, including infrastructure and communications setup


• Support existing teams in administering telecommunications systems including Cloud hosted telephony, unified communications, and other telephony solutions


• Support all phone related work associated with acquisitions, including line transfers, number porting, handset deployment, and configuration


• Manage cloud‑based services that assist with mobile and endpoint management, including Microsoft Intune and AirWatch


• Provide support for LAN, WAN, MPLS, and communication links, working with service providers where required


• Manage and maintain accurate documentation for all Geo and Non Geo lines, WAN links, MPLS circuits, and telecommunications services


• Provide advanced technical insight and guidance to the Support Desk on complex incidents and service issues


• Regularly update case tracking systems, ensuring accurate status updates and resolution details


• Maintain project documentation, technical records, and customer facing documentation to a high standard.

What we are looking for in our ideal IT Infrastructure & Communications Specialist:

• Proven experience supporting IT infrastructure, networks, and communications in an enterprise environment


• Hands on experience with telecommunications systems such as cloud hosted telephony, mobile device management and unified communications platforms


• Good understanding of LAN, WAN, IPv4 networking, routing, and subnets


• Experience providing remote and onsite technical support


• Experience using mobile device management platforms (desirable)


• Exposure to cloud platforms such as Microsoft 365 or Azure (desirable)


• Comfortable working independently and as part of a wider IT team

Benefits And Perks At AFH

• Flexible working & holidays - Enjoy flexible working and competitive holiday allowance, with annual buy & sell scheme options and your birthday off. Plus, additional holiday days for long service.


• Social perks - To recognise and celebrate employees' great work we are all invited to our annual Christmas and Summer parties.


• Pension - We offer a contributory pension scheme with Royal London as well as death-in-service benefit.


• Bonus scheme - All AFH employees are offered a competitive salary and a discretionary annual bonus, following completion of a year’s service.


• Health and wellbeing - The MediCash app puts your health in the palm of your hands. Claim cashback on a wide selection of health and wellbeing initiatives, including discounted health club memberships and free healthcare benefits.


• Professional development - We are committed to helping you reach your potential by offering tailored learning and development programmes to pursue your career goals.


• Shopping discounts - Our employees can choose from many retailers to get discounts or cashback on everyday purchases from our favourite high street clothing stores to our go-to supermarkets, as well as access to free online training courses.