Receptionist

AFH Wealth Management; Bromsgrove; Hybrid; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Flexible working

Professional development

Pension

Loyalty bonus

Social events

Bonus scheme

Health & wellbeing

Discounts

Job summary

AFH Wealth Management's Bromsgrove Head Office is seeking a Receptionist to be the first point of contact, answer the switchboard, greet visitors and help keep meeting rooms and facilities well organised. You will also coordinate with the Office & Facilities team and manage room bookings and calendars.

This full-time, permanent role offers hybrid working and a clear shift pattern (7.45am–3.45pm, 9am–5pm, 10am–6pm, Monday–Friday).

Qualifications

• Demonstrable experience providing exceptional customer service.
• Effective organisational skills and ability to meet deadlines.
• Experience using Microsoft Word and Excel.
• Excellent interpersonal and communication skills.
• Keen eye for detail and accuracy.
• Flexible with shifts and working patterns.

Responsibilities

• Working with other Receptionists on a shift rotation pattern opening and closing reception.
• Meeting and greeting clients and visitors, offering refreshments.
• Maintaining a clean, tidy reception area and meeting rooms.
• Answering a busy switchboard and directing calls as appropriate.
• Maintaining the Outlook meeting room calendar and booking external rooms.
• Organising internal and external meetings including lunches and room setups.
• Reporting faults and maintenance issues to facilities team.

Skills

Customer service

Organisational skills

Deadline awareness

MS Word

MS Excel

Interpersonal skills

Attention to detail

Flexibility with shifts

Tools

Microsoft Word

Microsoft Excel

Job description

Location: Bromsgrove Head Office with Hybrid Working

Contract type: Permanent

Hours: Full-time (7.45am - 3.45pm, 9am - 5pm, 10am - 6pm, Monday - Friday)

This is a fantastic opportunity to join our team at AFH Wealth Management.

AFH Wealth Management is one of the UK's leading independent financial advisory and wealth management firms - providing expert advice and long-term financial solutions to individuals, families and businesses. With more than 200 Advisers and 750 staff, we are driven by our culture, values and client-centric approach.

We are looking for those of you who wish to be part of an established business and are keen to work in line with our strong growth plans. This is a full-time, permanent opportunity and in return, you will receive a competitive salary and range of benefits.

The role:

The purpose of this role is to play a valuable role in our Reception Team. You will deliver an excellent service by being the first point of contact in our Head Office and managing our phone switch board.

As our Receptionist, you will typically:

• Working with other Receptionists on a shift rotation pattern opening and closing reception (7.45am - 3.45pm, 9am - 5pm, 10am - 6pm Monday - Friday)
• Meeting and Greeting clients and visitors, offering refreshments while waiting to be collected
• Assisting in maintaining a clean, tidy and well stocked Reception area including all meeting rooms
• Answering a busy switchboard on behalf of AFH Wealth Management and other Acquisition companies directing calls as appropriate. Taking messages and forwarding to relevant person(s)
• Maintaining the busy Outlook meeting room calendar system.
• Booking external meeting rooms via Spaces website and London office portal.
• Organising internal and external meetings including lunches, refreshments, room layout changes
• Reporting faults, cleaning and maintenance issues to Office & Facilities Manager, Reception & Facilities Supervisor and/or relevant company.

What we are looking for in our ideal Receptionist

• Demonstrable experience providing exceptional customer service
• Effective organisational skills
• Able to work well to deadlines
• Experience using Microsoft Word and Excel
• Excellent interpersonal and communication skills
• Must have a keen eye for detail
• In a position to be flexible with shifts

What AFH can offer - Perks & Benefits:

• Flexible working & holidays - Enjoy flexible working and competitive holiday allowance, with annual buy & sell scheme options as well as your birthday and Christmas Eve off. Plus, additional holiday days for long service.
• Professional development - We are committed to helping you reach your potential by offering tailored learning and development programmes to pursue your career goals.
• Pension - We offer a contributory pension scheme with Royal London at 5% employer contribution, as well as death-in-service benefit.
• Loyalty Bonus Scheme - AFH employees are thanked for long service with a bonus and additional annual leave at 5, 10, 15 and 20 years' service. Earning up to an additional 75% of 3 months' salary with an additional 3-week holiday.
• Social perks - To recognise and celebrate employees' great work we are all invited to our annual Christmas and Summer parties.
• Bonus scheme - All AFH employees are offered a competitive salary and a discretionary annual bonus, following completion of a year’s service.
• Health and wellbeing - The MediCash app puts your health in the palm of your hands. Claim cashback on a wide selection of health and wellbeing initiatives, including discounted health club memberships and free healthcare benefits.
• Shopping discounts - Our employees can choose from many retailers to get discounts or cashback on everyday purchases from our favourite high street clothing stores to our go-to supermarkets, as well as access to free online training courses.