Receptionist

AFH Wealth Management; Stoke Pound; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Flexible holidays

Professional development

Pension

Loyalty bonus

Social events

Discretionary bonus

Health & wellbeing

Shopping discounts

Job summary

AFH Wealth Management is seeking a Receptionist for the Bromsgrove Head Office with hybrid working. You will be the first point of contact on reception and manage our switchboard while supporting meeting room logistics.

The role requires superb customer service, strong organisational and communication skills, and the ability to work to deadlines. This is a full-time position with competitive salary and benefits.

Qualifications

• Demonstrable experience providing exceptional customer service.
• Effective organisational skills and ability to meet deadlines.
• Experience using Microsoft Word and Excel.
• Excellent interpersonal and communication skills.
• Must have a keen eye for detail and be flexible with shifts.

Responsibilities

• Meet and greet clients and visitors; offer refreshments.
• Answer a busy switchboard and direct calls appropriately.
• Maintain the Outlook calendar and meeting room bookings.
• Organise internal and external meetings and lunches.
• Support reception opening/closing and shift rotation.
• Report faults and maintenance issues to facilities teams.

Skills

Customer service

Organisational skills

Deadline management

MS Word

Excel

Interpersonal skills

Attention to detail

Flexible shifts

Job description

• Location: Bromsgrove, Worcestershire, United Kingdom

Location: Bromsgrove Head Office with Hybrid Working

Contract type: Permanent

Hours: Full-time (7.45am - 3.45pm, 9am - 5pm, 10am - 6pm, Monday - Friday)

This is a an fantastic opportunity to join our team at AFH Wealth Management.

AFH Wealth Management is oneof the UK's leading independent financial advisory and wealth management firms - providing expert advice and long-term financial solutions to individuals, families and businesses. With more than 200 Advisers and 750 staff, we are driven by our culture, values and client-centric approach.

We are looking for those of you who wish to be part of an established business and are keen to work in line with our strong growth plans. This is afull-time, permanent opportunityand in return, you will receive a competitive salary andrange of benefits.

The role:

The purpose of this role is to play a valuable role in our People Team, as People Resourcing Adviser. You will deliver an excellent service by being the first point of contact in our Head Office and managing our phone switch board.

As our Receptionist, you will typically:

• Working with other Receptionists on a shift rotation pattern opening and closing reception (7.45am - 3.45pm, 9am - 5pm, 10am - 6pm Monday - Friday)
• Meeting and Greeting clients and visitors, offering refreshments while waiting to be collected
• Assisting in maintaining a clean, tidy and well stocked Reception area including all meeting rooms
• Answering a busy switchboard on behalf of AFH Wealth Management and other Acquisition companies directing calls as appropriate. Taking messages and forwarding to relevant person(s)
• Maintaining the busy Outlook meeting room calendar system.
• Booking external meeting rooms via Spaces website and London office portal.
• Organising internal and external meetings including lunches, refreshments, room layout changes
• Reporting faults, cleaning and maintenance issues to Office & Facilities Manager, Reception & Facilities Supervisor and/or relevant company.

What we are looking for in our ideal Receptionist

• Demonstrable experience providing exceptional customer service
• Effective organisational skills
• Able to work well to deadlines
• Experience using Microsoft Word and Excel
• Excellent interpersonal and communication skills
• Must have a keen eye for detail
• In a position to be flexible with shifts

What AFH can offer - Perks & Benefits:

• Flexible working & holidays - Enjoy flexible working and competitive holiday allowance, with annual buy & sell scheme options as well as your birthday and Christmas Eve off. Plus, additional holiday days for long service.
• Professional development - We are committed to helping you reach your potential by offering tailored learning and development programmes to pursue your career goals.
• Pension - We offer a contributory pension scheme with Royal London at 5% employer contribution, as well as death-in-service benefit[MF1] [RK2] [RK3] .
• Loyalty Bonus Scheme - AFH employees are thanked for long service with a bonus and additional annual leave at 5, 10, 15 and 20 years' service. Earning up to an additional 75% of 3 months' salary with an additional 3-week holiday.
• Social perks - To recognise and celebrate employees' great work we are all invited to our annual Christmas and Summer parties.
• Bonus scheme - All AFH employees are offered a competitive salary and a discretionary annual bonus, following completion of a year's service.
• Health and wellbeing - The MediCash app puts your health in the palm of your hands. Claim cashback on a wide selection of health and wellbeing initiatives, including discounted health club memberships and free healthcare benefits.
• Shopping discounts - Our employees can choose from many retailers to get discounts or cashback on everyday purchases from our favourite high street clothing stores to our go-to supermarkets, as well as access to free online training courses.