IT Helpdesk Technician / Technical Support Engineer

TN United Kingdom; Nottingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as an IT Helpdesk Technician, where you'll support over 400 staff with their IT needs. This role involves troubleshooting, configuring hardware and software, and managing service desk tickets. You'll play a crucial part in ensuring smooth operations for both office and remote users. With a commitment to personal development and a supportive work environment, this position offers a unique opportunity to grow your skills in a dynamic setting. If you're passionate about technology and eager to make a difference, this role is perfect for you!

Benefits

Annual Bonus

25 Days Annual Leave

Pension Scheme

Employee Assistance Program

Bike to Work

Company Eye Care

Continuous Personal Development

Qualifications

• Experience in handling first line service desk tickets.
• Familiarity with IT trends and best practices.
• Knowledge of hardware lifecycle management.

Responsibilities

• Provide support for remote and office-based workers.
• Manage end-user hardware lifecycle and asset tracking.
• Respond to IT help desk tickets and maintain confidentiality.

Skills

Troubleshooting

Customer Support

IT Helpdesk

Hardware Fault Diagnosis

Active Directory

Microsoft 365

Asset Management

Education

IT-related Degree or Certification

Tools

Windows 10/11

Windows Server

iOS

Android

Job description

Job Overview

We have a fantastic new job opportunity for an IT Helpdesk Technician / Technical Support Engineer who has some experience handling first line / service desk tickets and good troubleshooting skills with a logical approach to handling support requests.

Working as the IT Helpdesk Technician / Technical Support Engineer, you will join the Service Desk Team in providing direct support to the 400+ office staff and remote users.

As the IT Helpdesk Technician / Technical Support Engineer, you will provide remote and deskside support, which will involve logging tickets, configuring hardware and software, and troubleshooting PC and Laptop issues.

Tickets are resolved through in-person technology management, phone, and ticket system methods of support.

About the Company

The Company is a leading supplier of agronomy advice, seed, crop protection products, and precision farming services. Working in partnership with arable, fruit, vegetable, horticultural, and amenity sectors, the Company is committed to helping customers manage their businesses more efficiently and profitably. They are dedicated to the company purpose - releasing agronomic potential.

With roots originating more than 60 years ago, the Company offers a unique blend of local experience, research-based expertise, customer-based knowledge, and trusted relationships; practicing values of honesty, integrity, and fairness across all aspects of the business.

The Company also embraces care for the wider environment, with an understanding of the important role now played by all those who manage the land, through a range of dedicated initiatives.

Apply Today

If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.

Duties

• Support remote and office-based workers with daily IT issues and faults
• Office / Depot technology (printing, meeting rooms, LAN, etc.)
• Print services (office/depot and home)
• End user hardware lifecycle (procurement, provision, asset management, disposal)
• User management (joiners, leavers, movers)
• Desktop operating system lifecycle
• Office 365 and other core apps
• Software provision and license management
• Mobile and Fixed Voice
• Configure, build, and ship IT hardware to replace faulty units or for new starters
• Assist in the tracking of hardware and software assets
• Responding to IT Help desk tickets as part of the team
• Providing seasonal helpdesk cover from 6 am to 5 pm on a rota basis
• Maintain security and confidentiality at all times

Candidate Requirements

The right candidate will have a keen interest in IT and technology, awareness of current IT trends and best practices, and familiarity with systems such as:

• Windows 10/11, Windows Server, iOS, and Android
• Active Directory
• Microsoft 365
• Hardware fault diagnosis
• Hardware system building
• Basic IT purchasing
• Asset management

Company Benefits

• Annual bonus
• 25 days annual leave plus 8 bank holidays
• Pension scheme including salary sacrifice option
• TELUS Health employee assistance program
• Bike to work
• Company eye care
• Continuous personal development opportunities