IT Helpdesk Technician — Flexible Working (London)

c40; Greater London; Hybrid; GBP 41,630 - 50,881; Full time

Benefits offered by this job

35 days paid time off annually

Parental leave up to 52 weeks

Flexible working

Job summary

C40 is seeking an IT Helpdesk Technician to support a 500-strong staff across 40+ countries, primarily remote with a London-based team. You will manage day-to-day tickets, hardware and software support, and onboarding for new staff in a hybrid London role.

Reporting to the Senior Helpdesk Technician, you will work with Google Workspace, Jamf Pro, and BeyondTrust, ensuring security and smooth IT operations while traveling for occasional events.

Qualifications

• Experience in supporting Macs and iPhones within an organisational setting.
• Experience with project management or being a member of a complex project team.
• Experience with helpdesk ticketing systems.
• Experience with cloud-based infrastructure.
• Experience with maintaining macOS and iOS devices at the enterprise level.
• Strong written and verbal communication skills.
• Ability to prioritise and manage complex helpdesk tickets in a busy environment.
• Willingness to share ideas to improve procedures already in place.

Responsibilities

• Address incoming IT Helpdesk tickets, ensuring that the level of service meets high standards.
• Support staff in the use of Google Workspace, Slack, Microsoft Office, Asana, Okta and Zoom in macOS/iOS.
• Monitor and proactively manage Apple computers and iPhones through Jamf Pro.
• Use BeyondTrust for day-to-day troubleshooting.
• Set up and ship laptops to new employees and onboard them on their first day.
• Monitor antivirus protection solutions (Sophos).
• Manage physical inventory and IT supplies in the London office.
• Support the IT Team in monitoring and maintenance of systems.
• Facilitate monthly All Staff Call meetings via Zoom in London.
• Help design and perform staff IT training sessions.
• Occasional travel for yearly C40 events.

Skills

Mac/iPhone support

Project management

Helpdesk ticketing

Cloud infrastructure

Excellent communication

Tools

Okta

Google Workspace

Microsoft Office

Asana

Slack

Zoom

Jamf Pro

Job description

C40 is seeking an IT Helpdesk Technician to support a 500-strong staff across 40+ countries, primarily remote with a London-based team. You will manage day-to-day tickets, hardware and software support, and onboarding for new staff in a hybrid London role.

Reporting to the Senior Helpdesk Technician, you will work with Google Workspace, Jamf Pro, and BeyondTrust, ensuring security and smooth IT operations while traveling for occasional events.