24/7 Support Engineer

IntecSelect; Sittingbourne; Hybrid; GBP 41,000 - 50,000; Full time

Job summary

IntecSelect is seeking a 24-7 Support Engineer to join a UK-wide IT consultancy team. The role offers day and night shift coverage with hybrid working for day shifts and opportunities to progress into infrastructure or cloud projects in time.

You will bring strong 2nd/3rd line support skills across Microsoft 365, AD and Exchange, plus networking and virtualization experience. A driving license is required as travel to Kent-based sites may be needed.

Qualifications

• Minimum of two years' experience in a 2nd/3rd Line Support role.
• Experience with Microsoft technologies: Windows, Microsoft 365, Exchange, Active Directory.
• Experience in virtualisation: Hyper-V, VMware, Citrix.
• Experience with cloud platforms: Azure, AWS, Google Cloud.
• Networking knowledge: LAN/WAN, Firewalls, VPNs, routing & switching.
• Hardware, backup, cybersecurity, monitoring, and automation tools.
• Certifications such as Microsoft, VMware, CCNA, CompTIA are a plus.
• Must have a valid driving license and access to a vehicle.

Responsibilities

• Resolve escalated technical issues across infrastructure, cloud, networking and applications.
• Troubleshoot and implement configuration changes in customer environments.
• Manage incidents in line with SLAs, KPIs and best practices.
• Communicate clearly with customers and provide proactive updates.
• Maintain accurate ticketing, documentation and knowledge base articles.
• Support projects alongside senior engineers and solutions teams.
• Participate in disaster recovery, business continuity and security activities.
• Collaborate with vendors and third parties on escalations and fixes.

Skills

2nd/3rd Line Support

Microsoft 365

Active Directory

Exchange

Networking

Azure

AWS

Google Cloud

Education

Microsoft certifications

CCNA

CompTIA

Tools

Hyper-V

VMware

Citrix

Job description

24-7 Support Engineer

Our long-standing client, who provides IT consultancy services to a variety of industries across the UK is hiring 24/7 Support Engineer to join a team of engineers operating day & night shifts. The role offers working from home/hybrid policy for day shifts and you would have an opportunity in the future to progress into Infrastructure/Cloud project teams.

The chosen candidate must have strong capabilites in 2nd line support with exposure to Microsoft 365, AD, Exchange and Networking (LAN/WAN, Firewalls, VPs etc) with preferably a background in Consultancy, MSP or Enterprise Environment.

They are offering a basic salary up to £45,000 to be based in Kent, on a hybrid basis + benefits.

Our client offers fantastic training and an access to the latest training & certifications within their field to you can continue to grow & develop your career.

Core responsibilities:

1. Resolve escalated technical issues across infrastructure, cloud, networking, and applications
2. Diagnose, troubleshoot, and implement configuration changes across customer environments
3. Manage incidents in line with SLAs, KPIs, and best practice
4. Communicate clearly with customers, managing expectations and providing updates
5. Maintain accurate ticketing, documentation, and knowledge base articles
6. Identify recurring issues and contribute to service and process improvements
7. Support projects alongside senior engineers and solutions teams
8. Participate in disaster recovery, business continuity, and security activities
9. Work with vendors and third parties on escalations and advanced fixes

Key technical experience:

• Minimum of two years' experience within a 2nd/3rd Line Support position
• Experience of working within a fast-paced environment, MSP/Consultancy or Enterprise client.
• Microsoft technologies (Windows, Microsoft 365, Exchange, Active Directory)
• Virtualisation (Hyper-V, VMware, Citrix)
• Cloud platforms (Azure, AWS, Google Cloud)
• Networking (LAN/WAN, Firewalls, VPNs, routing & switching)
• Hardware, backup, cybersecurity, monitoring, and automation tools
• Relevant certifications (Microsoft, VMware, CCNA, CompTIA, etc.) are a plus
• Must have able to drive, with access to vehicle.

Two stage interview process, one f2f.