Helpdesk Engineer

MultiStaff Recruitment Solutions Ltd; West of England; Vor Ort; GBP 26.000 - 28.000; Vollzeit

Benefits dieser Stelle

Nest pension scheme

Private Health Insurance

Critical Illness & Death in Service

21 days holiday + bank holidays

Zusammenfassung

MultiStaff Recruitment Solutions Ltd is seeking a Helpdesk Engineer to join our client’s IT support team in Avonmouth. You will be the first point of contact for users, logging and resolving mobile device issues, and updating customers on progress. 8:30–17:00, Mon–Fri, with a salary of £26k–£28k and a pension plan.

Full-time role requiring strong English communication and problem-solving skills. On-site work only; own transport recommended due to limited public transport.

Qualifikationen

• First line helpdesk support experience or equivalent.
• Express ability to log and track incidents.
• Experience with mobile devices and OS re-loads.

Aufgaben

• Manage Helpdesk; handle calls and emails within SLAs.
• Support company and client mobile systems.
• Provide tech support to field operatives and mobile users.
• Perform OS reloads and stage devices for deployment.
• Ensure quality and assurance for customers.

Kenntnisse

Spoken English

Written English

Organisational skills

Fault finding

Tools

MDM platforms

SOTI MobiControl

AirWatch

Freshdesk

Jobbeschreibung

We are seeking a dedicated Helpdesk Engineer to join our Client's dynamic IT support team. In this role, you will serve as the first point of contact for users experiencing technical issues, providing timely and effective solutions to ensure minimal disruption to business operations.

The role will involve providing 1st line support to their customers, logging calls, diagnosing and resolving Mobile Device issues, and updating customers on progress. You will be responsible for accurately recording and monitoring helpdesk incidents through to their successful conclusion. They have an induction and training programme that is designed to provide you with real-world skills using the most up to date Mobile Managed Services technologies, which will help to transform you into a highly-skilled Helpdesk Engineer, and an integral part of the technical team.

Responsibilities

• Manage the Helpdesk system, ensuring all inbound support calls and emails are handled within agreed Service Level Agreements
• Support mobile systems for both the company and clients
• Provide technical support to field operatives and mobile device users
• Carry out Operating System re-loads, Stage Devices for deployment
• Provide quality and assurance for our customers

Required skills

• Excellent spoken and written English, good organisational and fault-finding skills.

Beneficial skills

• Android operating systems, SOTI MobiControl / AirWatch or other Mobile Device Management (MDM) platforms, Freshdesk (or other customer support software packages), Warehouse Management or ERP systems, WiFi Infrastructure. Demonstrable interest in Technology and IT. Helpdesk Engineer

Hours of work

This is a Full-Time position - 8.30am to 5.00pm from Monday to Friday inclusive.

Benefits

• £26k-£28k starting salary (negotiable according to background and experience)
• Regular Training on Solutions and Technology
• 21 days holiday (plus bank holidays)
• Automatic enrolment into the company’s “Nest” pension scheme
• Critical Illness & Death in Service schemes after 1 year of service
• Private Health Insurance plan after 1 year of service

Location

This role is based at our Client's offices in Avonmouth - Remote Working is not an option You must have your own transport as public transport links to Avonmouth are not reliable