IT Helpdesk Advisor — Onsite, Potential Permanent

Confidential; Wakefield; On-site; GBP 15,000 - 22,000; Full time

Job summary

Fujitsu in Wakefield is seeking a customer-focused IT support specialist to handle inbound calls and IT tickets. You will diagnose basic issues, guide users clearly, and log actions to ensure timely resolutions. The role is on-site, with standard daytime hours and a 6-month rolling contract that may become permanent based on performance.

Shifts run Monday to Friday, 9am-5pm or 8am-4pm. A PAYE payroll is used, and the position offers practical exposure to IT support across common systems and user

Qualifications

• Excellent communication and empathy when speaking with users over the phone.
• Experience handling high call volumes and logging support tickets with timely follow-up.
• Basic IT knowledge including login issues, access errors, and basic software troubleshooting.

Responsibilities

• Respond to inbound calls and helpdesk requests from client employees with technical issues.
• Log and manage IT support tickets with accurate documentation and timely follow-up.
• Troubleshoot basic IT problems such as login issues and password resets.
• Provide clear, friendly guidance to non-technical users to maintain a positive experience.
• Escalate complex issues to higher-level IT teams as needed.
• Deliver excellent customer service with professionalism and empathy.
• Apply basic IT knowledge to resolve common issues and improve user experience.

Skills

Customer service

Call handling

Basic IT knowledge

Problem solving

Attention to detail

Tools

Ticketing systems

Job description

Fujitsu in Wakefield is seeking a customer-focused IT support specialist to handle inbound calls and IT tickets. You will diagnose basic issues, guide users clearly, and log actions to ensure timely resolutions. The role is on-site, with standard daytime hours and a 6-month rolling contract that may become permanent based on performance.

Shifts run Monday to Friday, 9am-5pm or 8am-4pm. A PAYE payroll is used, and the position offers practical exposure to IT support across common systems and user