Customer Service Advisor

Confidential; Wakefield; On-site; GBP 15,000 - 22,000; Full time

Job summary

Fujitsu in Wakefield is seeking a customer-focused IT support specialist to handle inbound calls and IT tickets. You will diagnose basic issues, guide users clearly, and log actions to ensure timely resolutions. The role is on-site, with standard daytime hours and a 6-month rolling contract that may become permanent based on performance.

Shifts run Monday to Friday, 9am-5pm or 8am-4pm. A PAYE payroll is used, and the position offers practical exposure to IT support across common systems and user

Qualifications

• Excellent communication and empathy when speaking with users over the phone.
• Experience handling high call volumes and logging support tickets with timely follow-up.
• Basic IT knowledge including login issues, access errors, and basic software troubleshooting.

Responsibilities

• Respond to inbound calls and helpdesk requests from client employees with technical issues.
• Log and manage IT support tickets with accurate documentation and timely follow-up.
• Troubleshoot basic IT problems such as login issues and password resets.
• Provide clear, friendly guidance to non-technical users to maintain a positive experience.
• Escalate complex issues to higher-level IT teams as needed.
• Deliver excellent customer service with professionalism and empathy.
• Apply basic IT knowledge to resolve common issues and improve user experience.

Skills

Customer service

Call handling

Basic IT knowledge

Problem solving

Attention to detail

Tools

Ticketing systems

Job description

Plug into Fujitsu-your next role is just a click away

Why Choose Fujitsu?

Fujitsu are a global leader in information and communications technology (ICT), offering innovative solutions across computing, networking, AI, data security, and emerging technologies.

Why This Role?

• Hourly Rate- £ 13.45, PAYE, paid weekly
• Location: Wakefield WF1 2 UF (on site full-time)
• Start date: ASAP
• Assignment type: 6 months rolling contract (With possibility to become permanent based on performance) through Reed Talent Solutions, as Fujitsu's trusted recruitment partner.

Where Shifts Work for You

• Monday- Friday, 9am-5pm / 8am- 4pm

Why Your Skills Matter

• Customer Service & Communication- Ability to speak clearly and professionally with users, showing empathy and patience while resolving issues over the phone.
• Call Handling & Ticket Management- Skilled in managing high volumes of calls, accurately logging support tickets, and ensuring timely follow-up on open cases.
• Basic IT Knowledge- Understanding of common technical issues such as login problems, system access errors, and basic software troubleshooting.
• Problem-Solving & Escalation- Able to follow structured troubleshooting steps and identify when to escalation more complex issues to technical teams.
• Attention to Detail & Willingness to Learn- Careful and thorough in documenting issues and solutions, with a proactive attitude toward training and learning new systems and processes.

Where Your Work Makes an Impact

• Respond to inbound calls and support requests from client employees experiencing technical issues.
• Log and manage IT support tickets, ensuring accurate documentation and timely follow-up.
• Troubleshoot basic IT problems, such as login issues, password resets, and system access errors.
• Provide clear, friendly guidance to non-technical users, ensuring a positive customer experience.
• Escalate complex or unresolved issues to internal IT teams or senior support staff.
• Deliver excellent customer service, maintaining professionalism and empathy in every interaction.
• Apply basic IT knowledge (e.g., understanding of operating systems, software applications, and connectivity basics) to resolve common issues.

Why Apply for This Role

• Chance to go permanent based on performance and business needs
• Chance to nurture and build on your interest and experience within IT