IT Help Desk Analyst

jobs.jerseyeveningpost.com-job boards; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated individual to provide first-line technical support to its user base. This role involves diagnosing and resolving a range of technical issues, from straightforward to complex. With a focus on enhancing user experience, you will play a crucial role in ensuring smooth operations within the IT department. If you have a passion for technology and problem-solving, this position offers an exciting opportunity to make a significant impact within the organization.

Qualifications

• Experience in 1st line technical support for users.
• Ability to diagnose and resolve technical issues.

Responsibilities

• Provide technical support to the company's user base.
• Analyze and resolve staff problems related to applications/systems.

Skills

Technical Support

Problem Diagnosis

Application Analysis

Education

2 years IT experience

Job description

Provide 1st line technical support to the entire company's user base. Experience working with applications/systems to undertake analysis, diagnosis, and resolution of staff problems, which may range from straightforward to more complicated technical issues. 2 years' previous exposure in an IT department. Temp, 3 months.

For more information, contact Rachael Douglas at [e-mail] or call 01534 727323.