Information Technology Help Desk Analyst

JR United Kingdom; London; On-site; GBP 32,000 - 37,000; Full time

Job summary

An established industry player is seeking a motivated IT Helpdesk Analyst to join their dynamic team in London. This hybrid role offers the chance to manage IT service management queues and provide essential support across various platforms. You will be responsible for troubleshooting issues, configuring systems, and conducting training for new starters. With a focus on customer service and communication, you will play a vital role in enhancing the efficiency of IT support. If you have a passion for technology and a drive to succeed, this opportunity is perfect for you.

Qualifications

• 1-2+ years' experience in IT support, particularly via service management tools.
• Strong knowledge of Microsoft operating systems and Active Directory.

Responsibilities

• Manage ITSM incident and request queues (in-person, telephone, remote).
• Log, resolve, and escalate IT issues and requests.

Skills

IT Support

Microsoft Operating Systems

Active Directory

Communication Skills

Customer Service

Education

5+ GCSEs at Grade C or above

Tools

ITSM Tools

MDM Systems

Job description

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Information Technology Help Desk Analyst, london

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Client:

Advocate Group

Location:

london, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

28.04.2025

Expiry Date:

12.06.2025

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Job Description:

IT Helpdesk Analyst.

London – Hybrid

Up to £32,000 + Package

Do you have the energy, drive, and ambition to elevate your career with one of the most iconic brands in the game?

The Advocate Group are delighted to be partnered with one of our key clients looking for an IT Helpdesk Analyst to be responsible for the management of all ITSM queues.

Key Responsibilities:

• Manage ITSM incident and request queues (in-person, telephone, remote)
• Log, resolve, and escalate IT issues and requests
• Support hardware, software, and operating system configurations
• Assist with asset management and stock administration
• Configure and support IOS handsets and mobile/MDM systems
• Troubleshoot remote connectivity issues
• Follow SOPs for system configurations and Active Directory management
• Conduct new starter induction training
• Recognize patterns and trends to improve support efficiency

Experience:

• 1-2+ years' experience in IT support, particularly via service management tools
• Strong knowledge of Microsoft operating systems and Active Directory
• Experience supporting users across multiple locations
• Familiarity with Mac systems and mobile/MDM environments
• ITIL knowledge and adherence to best practices
• Excellent communication and customer service skills
• Ability to work independently and meet deadlines
• 5+ GCSEs at Grade C or above (or equivalent)

If this sounds like the opportunity for you, please do get in touch with 'Ciara' at the Advocate Group or click 'APPLY NOW'!

We strive to build an inclusive work environment for all and will consider all candidates without regard to gender, including gender identity, gender expression and gender reassignment, race including colour, nationality, ethnic or national origin, religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity or trade union membership. If you need assistance and/or reasonable accommodation due to a disability during the application or recruitment process please let us know

The Advocate Group is the exclusive talent partner for this appointment. All direct or third party applicants will be forwarded to The Advocate Group for processing