Information Technology Help Desk Analyst

Advocate Group; Greater London; Hybrid; GBP 32,000; Full time

Job summary

An established industry player is looking for an IT Helpdesk Analyst to join their dynamic team in Greater London. This role involves managing IT service management queues, resolving technical issues, and providing exceptional support to users across multiple locations. You'll be responsible for troubleshooting hardware and software configurations, ensuring smooth operations, and enhancing user experience. If you have a passion for technology and a commitment to excellent customer service, this is the perfect opportunity to elevate your career in a supportive and inclusive environment.

Qualifications

• 1-2+ years' experience in IT support, particularly via service management tools.
• Strong knowledge of Microsoft operating systems and Active Directory.

Responsibilities

• Manage ITSM incident and request queues (in-person, telephone, remote).
• Log, resolve, and escalate IT issues and requests.

Skills

IT support experience

Microsoft operating systems

Active Directory

Communication skills

Customer service skills

Problem-solving skills

Education

5+ GCSEs at Grade C or above

Tools

ITSM tools

Mac systems

MDM systems

Job description

Information Technology Help Desk Analyst

This range is provided by Advocate Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Advocate Group

Principal Talent Partner Consumer Product Recruitment Specialists Brand Advocate Representation Experts In Unbiased Recruitment Call Me: 020…

IT Helpdesk Analyst.

London – Hybrid

Up to £32,000 + Package

Do you have the energy, drive, and ambition to elevate your career with one of the most iconic brands in the game?

The Advocate Group is partnering with a key client to find an IT Helpdesk Analyst responsible for managing all ITSM queues.

Key Responsibilities:

• Manage ITSM incident and request queues (in-person, telephone, remote).
• Log, resolve, and escalate IT issues and requests.
• Support hardware, software, and operating system configurations.
• Assist with asset management and stock administration.
• Configure and support IOS handsets and mobile/MDM systems.
• Troubleshoot remote connectivity issues.
• Follow SOPs for system configurations and Active Directory management.
• Conduct new starter induction training.
• Recognize patterns and trends to improve support efficiency.

Experience:

• 1-2+ years' experience in IT support, particularly via service management tools.
• Strong knowledge of Microsoft operating systems and Active Directory.
• Experience supporting users across multiple locations.
• Familiarity with Mac systems and mobile/MDM environments.
• ITIL knowledge and adherence to best practices.
• Excellent communication and customer service skills.
• Ability to work independently and meet deadlines.
• 5+ GCSEs at Grade C or above (or equivalent).

If this sounds like the opportunity for you, please contact 'Ciara' at the Advocate Group or click 'APPLY NOW'!

We are committed to an inclusive work environment and will consider all candidates regardless of gender, gender identity, expression, race, ethnicity, religion, marital status, disability, age, sexual orientation, pregnancy, or trade union membership. If you need assistance or reasonable accommodation during the application or recruitment process due to a disability, please let us know.

The Advocate Group is the exclusive talent partner for this role. All direct or third-party applicants will be forwarded to The Advocate Group for processing.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Information Technology and Analyst

Industries

• Food and Beverage Manufacturing, Beverage Manufacturing, and Wholesale Alcoholic Beverages

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