IT Support Engineer / First Line and Second Line Help Desk Analyst

TN United Kingdom; Welwyn Garden City; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a respected and growing company as an IT Support Engineer, where you'll provide first and second line support in a dynamic environment. This role offers a fantastic opportunity to develop your skills in customer service and technical troubleshooting while working with integrated Housing Management Software and various IT systems. The company is committed to employee development, providing you with the chance to gain comprehensive IT knowledge and experience a variety of support roles. If you're ready to take your career to the next level, this position is perfect for you.

Qualifications

• Experience in customer service and technical troubleshooting.
• Ability to work under pressure in a busy service desk environment.

Responsibilities

• Support integrated Housing Management Software and third-party applications.
• Manage technical problems logically in a demanding environment.

Skills

Customer Service

Technical Troubleshooting

MS-Windows Operating Systems

Networking and TCP/IP

Communication Skills

Tools

Windows Server

Linux Server

VPNs

Virtualisation Technologies

Job description

Social network you want to login/join with:

IT Support Engineer / First Line and Second Line Help Desk Analyst, Welwyn Garden City

Client:

AWD online

Location:

Job Category:

Other

EU work permit required:

Yes

Job Reference:

1f7b02d11cc2

Job Views:

13

Posted:

29.04.2025

Expiry Date:

13.06.2025

Job Description:

JOB OVERVIEW

We have a fantastic new job opportunity for an IT Support Engineer / First Line and Second Line Help Desk Analyst with excellent customer service, communication, software, and hardware technical troubleshooting skills.

In this role, you will have experience in dealing with customers and managing a wide range of technical problems in a logical manner, often in a challenging and demanding environment. Training will be provided where necessary.

You will join a busy service desk for a respected, established, and growing company that develops, sells, and supports its own Social Housing Software along with other third-party applications throughout the UK. With over 35 years in business, the organisation is committed to employee development and progression.

Their Enhanced Support Service offers a complete outsourced IT solution covering all aspects of system support and administration, providing a great opportunity to gain comprehensive IT knowledge and experience variety in support roles.

As a successful candidate, you will gain experience in areas such as:

• Supporting integrated Housing Management Software
• Routers, Firewalls, and VPNs
• Windows and Linux Server Administration
• Virtualisation and Cloud Technologies

CANDIDATE REQUIREMENTS

Candidates should possess the following skills and attributes:

• Dynamic and energetic personality
• High level of computer literacy
• Ability to work under pressure
• Experience with MS-Windows Operating Systems
• Understanding of networking and TCP/IP
• Experience with Exchange or other email systems
• Exposure to Financial/Accounting Systems