IT Workshop Technician

Frasers Group; Shirebrook; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Frasers Champion

Retail Reconnect

Fearless 1200

Frasers Fit

Retail Trust

Job summary

Frasers Group is seeking an IT Hardware Support Technician to join our IT Workshop at Shirebrook HQ. You will handle hardware queries from head office, stores and warehouses across the UK, in a full-time role with rotating 8am-5pm & 9am-6pm shifts, plus weekend work on a 1 in 4 basis.

You will maintain the asset register, build/repair hardware, and document processes to enable end-to-end ticket resolutions. This is a hands-on role in a growing retail tech environment.

Qualifications

• Clear passion for a career in IT and wanting to grow with the business.
• Solution-orientated mindset with a proactive approach to issues.
• Good knowledge of IT hardware and how to diagnose/repair.
• Experience with Windows desktops and servers is essential.

Responsibilities

• Provide IT hardware support to the business via ticket systems.
• Build, repair, update and maintain IT hardware across the business.
• Maintain the IT asset register and lifecycle from receipt to disposal.
• Write and update technical documentation for the team.

Skills

IT hardware

Windows desktops & servers

Problem solving

Customer-facing IT support

Tools

Cisco networking hardware

Job description

At Frasers Group we’re rethinking retail. Through digital innovation and unique store experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers through our collection of established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME.

Our vision - We are building the planet’s most admired and compelling brand ecosystem

Our purpose - We are elevating the lives of the many with access to the world’s best brands and experiences

At Frasers Group, we fear less and do more. Our people are forward thinkers who are driven to operate outside of their comfort zone to change the future of retail, embracing challenges along the way. The potential to elevate your career is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles:

• Own it and back yourself - Own the basics, own your role and own the result
• Think without limits - Think, think fast, think fearlessly
• Be relevant - Relevant to our people, our partners and the planet

Are you ready to join the Fearless?

At Frasers Group we’re rethinking retail. Through digital innovation and unique store experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers through our collection of established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME.

Our vision - We are building the planet’s most admired and compelling brand ecosystem

Our purpose - We are elevating the lives of the many with access to the world’s best brands and experiences

At Frasers Group, we fear less and do more. Our people are forward thinkers who are driven to operate outside of their comfort zone to change the future of retail, embracing challenges along the way. The potential to elevate your career is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles:

• Own it and back yourself - Own the basics, own your role and own the result
• Think without limits - Think, think fast, think fearlessly
• Be relevant - Relevant to our people, our partners and the planet

Are you ready to join the Fearless?

Job Description

The Role:

Working in our purpose built IT Workshop, you will take responsibility of hardware queries and requests that come from our head office, stores and warehouses across the UK and beyond.

This role is based full time at our Shirebrook HQ, Mon - Fri working a rotational shift pattern of 8am-5pm & 9am-6pm, with weekend work on a 1 in 4 weeks basis.

Key Responsibilities:

• Providing IT hardware support to all aspects of the business via our ticket systems, logging detailed information about each issue
• Building, repairing, updating and maintaining all IT hardware across the business to ensure optimum uptime and availability
• Maintaining the company asset register and ensuring the IT asset life cycle from receipt through to disposal
• Assisting the broader IT teams with preparation and delivery of hardware for implementationWriting and updating technical documentation to ensure the team is kept up to date with knowledge
• Confidently owning end user tickets right through to resolution

Qualifications

What we are looking for:

• Clear passion for a career in IT and looking to grow with the business
• Solution orientated mindset
• Good knowledge of IT hardware
• Experience with Windows desktops and servers

While not necessary, the below would be desirable:

• Formal experience with IT hardware repair and testing
• Knowledge of Cisco networking hardware
• Experience in an IT support or configuration role

Additional Information

Along with your benefits package we also offer a wide range of perks for our colleagues:

Frasers Champion - Our employees are at the heart of our business and we ensure individuals are recognised every single month for their hard work. Frasers Champion is a peer nominated scheme where 8 winners will receive double their pay for a month where they have lived the Frasers Group values.

Retail Reconnect - In order to build the planets most admired and compelling brand ecosystem, all employees must understand our business, product and customers. Each financial year, head office employees will gain insights by spending one to two days in one of our stores or the warehouse. The goal is to learn how the work you do impacts our teams on the frontline, and to bring ideas back to the office which will improve how we work.

Fearless 1200 - Fearless 1200 is our way of recognising our growth. It’s bold, ambitious, and designed to reward colleagues across the business for living our values and delivering impact. Fearless 1200 links how we perform to how we're rewarded – check out the video link to find out more - https://www.youtube.com/watch?v=O0qmvJofMew

Employee Welfare

Frasers Fit - Our Everlast Gyms Team are on a mission to make our workforce the best, and fittest on the planet! We run free gym classes for employees as well as discounted memberships to our clubs. Frasers Fit is our wellbeing programme which aims to support and improve colleagues Physical, Financial & Mental wellbeing. The app is accessible for every employee and includes training, nutrition and lifestyle advice- all completely free.

Retail Trust - We know that its not just about physical health, mental wellness is equally important which is why all of our employees get free access and support from the Retail Trust charity. This includes a 24 hour wellbeing helpline, wellness hub, counselling and financial/legal support.

What’s next?

Our Recruitment Team will be reviewing applications and all candidates will receive a response, whether you are successful or unsuccessful. Shortlisted applicants may be asked to confirm a few key details before being booked in for a first stage interview with the Recruiter - this will be behaviourally focussed and centred around how you align with our Culture and Values. If successful we anticipate one or two further interview stages with the Hiring Manager/wider team which will be more technically focussed and could include a presentation/task so we can see your skills in action.