IT Field Engineer (Wakefield and surrounding areas)

Eduthing-1; Wakefield; On-site; GBP 26,000 - 38,000; Full time

Job summary

eduthing is seeking an IT Field Engineer to provide on-site technical support, installations and maintenance for schools in Wakefield, Huddersfield and Leeds.

You will diagnose hardware, software and network issues, install and upgrade equipment, train end users and keep systems secure and performing at peak.

This role suits someone who enjoys variety, can work independently, and is comfortable travelling between sites with a full UK driving license.

Qualifications

• Full, clean UK driving license (essential).
• Proven experience in a similar technical support role (experience in education sector is a plus).
• Strong knowledge of IT infrastructure, systems, and equipment.
• Ability to work independently and manage multiple tasks effectively.

Responsibilities

• Provide on-site technical support and troubleshooting for hardware, software, and network issues.
• Perform installations, upgrades, and repairs of IT equipment and systems.
• Maintain and monitor systems to ensure optimum performance and security.
• Collaborate with internal teams to resolve complex issues and enhance system functionality.
• Communicate effectively with clients, providing timely updates and recommendations.
• Assist in configuring and testing new technology systems.
• Provide training and support for end-users on hardware and software solutions.

Skills

Independent work

Problem solving

Customer service

IT knowledge

Job description

Looking to join an innovative, exciting and fast moving IT company?

At eduthing, we’re a leading provider of innovative IT solutions, empowering schools to thrive in a digital-first world. Our expert team delivers top-tier services to schools and we’re looking to expand our talented workforce. Join us and help shape the future of technology!

As an IT Field Engineer, you will be the face of our company in the field, providing on-site technical support, installations, troubleshooting, and maintenance to our clients. This role is perfect for someone with strong technical expertise, excellent problem-solving skills, and a passion for customer service.

The varied nature of this role requires an intelligent and enthusiastic person who has the ability to think outside the box to solve issues independently, but who can also work effectively with our wider IT and school teams.

Key Responsibilities:

• Provide on-site technical support and troubleshooting for hardware, software, and network issues.
• Perform installations, upgrades, and repairs of IT equipment and systems.
• Maintain and monitor systems to ensure optimum performance and security.
• Collaborate with internal teams to resolve complex issues and enhance system functionality.
• Communicate effectively with clients, providing timely updates and recommendations.
• Assist in configuring and testing new technology systems.
• Provide training and support for end-users on hardware and software solutions.

Requirements:

• Full, clean UK driving license (essential).
• Proven experience in a similar technical support role (experience of working in the education sector is a plus)
• Strong knowledge of IT infrastructure, systems, and equipment.
• Ability to work independently and manage multiple tasks effectively.

If you love playing with the latest tech, enjoy challenge and are looking for fast career progression in a proactive and flexible company, then this could be the role for you!

Please note, this role will be for schools around the Wakefield, Huddersfield and Leeds area.

We retain the right to withdraw this advertisement upon the selection of a suitable candidate.