IT Field Engineer (Previous Relevant Experince is Required)

JR United Kingdom; Crawley; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading technology company is seeking an IT Field Engineer based in Crawley, West Sussex. The role involves installation and technical support for IT solutions, requiring relevant experience and knowledge of network infrastructure. The position offers career development, a company vehicle, medical insurance, and a generous holiday package.

Benefits

Company vehicle

Medical insurance

34 days holiday (including public holidays)

Pension scheme

Family-friendly policies

Occupational health support

Discounts through Telent Reward scheme

Qualifications

• Prior relevant experience in the IT field is required.
• Possessing IP experience is preferred.

Responsibilities

• Assisting with the installation of equipment and materials.
• Providing technical support for installed solutions.
• Managing workflow and closing incidents efficiently.

Skills

Technical Support

Network Infrastructure Knowledge

Installation Skills

Job description

IT Field Engineer (Previous Relevant Experience Required), Crawley, West Sussex

This role is based in Crawley, West Sussex, and requires prior relevant experience in the IT field. The successful candidate will join Telent, a leading technology company, and will need to obtain Garda clearance to work in Ireland. The position involves traveling to customer sites and our Dublin head office as needed.

Responsibilities include:

1. Assisting with the installation of equipment and materials using the latest contract manuals and procedural documents, adhering to quality and time standards under the guidance of the Project Lead Engineer / Field Engineer.
2. Providing technical support for installed solutions, including break/fix support.
3. Escalating ongoing incidents of similar nature to Problem Management via Senior Engineers.
4. Reviewing open incidents daily, managing workflow, and closing incidents efficiently.
5. Possessing IP experience and knowledge of network infrastructure products and PCs is preferred.

What Telent offers:

• Career development across sectors, roles, technologies, and customers.
• An inclusive culture that values diversity and encourages authentic self-expression.
• Benefits including a company vehicle, medical insurance, 34 days holiday (including public holidays) with buy/sell options, pension scheme, family-friendly policies, occupational health support, and discounts through Telent Reward scheme.

About Telent:

Telent specializes in the design, build, support, and maintenance of mission-critical communications and digital infrastructure across the UK. With over 3,000 dedicated employees, we aim to connect communities and improve everyday life through innovative technology.

Our values:

• Be Inclusive
• Take Responsibility
• Collaborate
• Be Customer-focused

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