IT Field Engineer: Onsite Support & Onboarding Lead

Intercity Technology Limited; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

33 days holiday

Company pension

Death in service cover

Cycle to work scheme

Specsavers eye tests

Job summary

Intercity Technology Limited is seeking a Managed IT Field Engineer to back up Desktop Support Engineers, lead onboarding for new customers, and handle projects, migrations, and incidents at customer sites across the UK. The role is based in Birmingham with regular travel to client sites, typically 9am-5pm, Mon-Fri, with occasional out-of-hours work.

You will provide onsite and remote support, diagnose and resolve faults, and contribute to improving onboarding and deployment processes.

Qualifications

• Requires third line IT support experience in a technical helpdesk, MSP or similar.
• Degree in IT or equivalent professional experience; ITIL or service management knowledge is preferred.
• Microsoft certifications are desirable and beneficial.

Responsibilities

• Provide onsite and remote technical support across the full range of customer issues.
• Investigate, diagnose and resolve faults with a methodical approach.
• Lead onboarding for new customers, owning projects from kick-off to completion.

Skills

Third line support experience

Windows 10/11 support

macOS/iOS support

Active Directory

Entra ID administration

Microsoft 365 administration

Networking basics

Customer relationship

Project onboarding leadership

Fault diagnosis

Education

IT degree or equivalent experience

ITIL knowledge

Microsoft certifications

Tools

Windows Server environments

IIS and basic web services

Job description

Intercity Technology Limited is seeking a Managed IT Field Engineer to back up Desktop Support Engineers, lead onboarding for new customers, and handle projects, migrations, and incidents at customer sites across the UK. The role is based in Birmingham with regular travel to client sites, typically 9am-5pm, Mon-Fri, with occasional out-of-hours work.

You will provide onsite and remote support, diagnose and resolve faults, and contribute to improving onboarding and deployment processes.