IT Field Engineer

Solus Accident Repair Centres Company; Bentfield; On-site; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Bonus opportunity

Company pension scheme

33 days holiday

Aviva discounts

Save As You Earn

Job summary

Solus is seeking an IT Field Engineer to provide onsite and remote technical support across UK sites using our Evolve software. You will resolve complex incidents, mentor 1st Line Engineers, and manage tickets to meet priorities while travelling between locations.

You will install, configure and support IT systems, escalate when needed, and report risks to IT leadership. A full UK driving licence and willingness to travel are required.

Qualifications

• Advanced knowledge of IT systems and infrastructure.
• Experience with Windows OS, Office 365 and Azure.
• Experience with FreshService and ITIL v4.
• Working knowledge of cloud-based infrastructures.
• Excellent communication and people skills.
• Self-motivated and eager to learn.
• Self-awareness to know when to say no.

Responsibilities

• Troubleshoot and resolve IT issues across varied environments.
• Install, configure and support IT systems.
• Guide and support 1st Line IT Engineers.
• Escalate issues when needed and coordinate with the team.
• Report risks and cyber incidents to IT leadership.
• Follow internal documentation for consistency.
• Provide end-user requests understanding and logs.
• Prepare devices for deployment and roll out to sites.
• Transport and securely handle IT equipment between locations.
• Support new-site openings and other IT activities onsite.
• Assist with decommissioning and site clearances.
• Work independently with regular progress updates to Service Desk.
• Care for company equipment and vehicles during travel.

Skills

Advanced IT support

Windows OS

O365 & Azure

FreshService ITILv4

Cloud infrastructures

Communication skills

Driving licence

Willing to travel

Tools

FreshService

DNS & DHCP

Job description

Overview

We are searching for a IT Field Engineer to provide onsite and remote technical support to internal staff and external clients using our software Evolve.

Your goal is to resolve complex incidents and service requests efficiently, restoring normal operations as well as support and guide 1st Line IT Engineers, prioritise tickets, and allocate time effectively to meet the highest needs.

You will be travelling to various UK sites, optimising your schedule to address incidents and service requests promptly.

Responsibilities

As a IT Field Engineer, you will:

• Troubleshoot and solve IT issues across various areas.
• Be responsible for the installation, configuration and support of IT systems.
• Guide and support 1st Line IT Engineers for their success.
• Escalate issues as needed and collaborate with the team to resolve it.
• Report concerns, risks and cyber incidents to the IT leadership team.
• Follow internal documentation to ensure consistency.
• Providing detailed understanding of the end users requests.
• Provide system/device performance information and error logs.
• Remove blockers, resolve incidents and process service requests with the team.
• Build, configure and prepare devices for deployment.
• Deliver and roll out equipment to new starters and existing colleagues in person.
• Transport, collect and securely handle IT equipment, including returned and retired assets.
• Support new-site openings, including device deployment and other onsite IT activities.
• Assist with the decommissioning and clearance of older sites, working alongside other teams as required.
• Work confidently without continuous onsite supervision and provide regular progress updates to the Service Desk and project teams.
• Take appropriate care of company equipment and vehicles while travelling between locations.

Qualifications

Skills & Experience

What do I need to know?

• Advanced support knowledge of IT systems and infrastructures.
• Experience with Windows OS, O365 and Azure.
• FreshService, ITILv4, DNS and DHCP experience.
• A working knowledge of cloud-based infrastructures.
• Enjoy working with people, developing rapport at all levels of the business with superb communication skills.
• Self-motivation and willingness to learn and explore new ideas.
• Self-awareness and confidence of when and how to say 'no'.

You should also:

• Hold a full UK driving licence and be comfortable driving long distances.
• Be willing to stay away from home for several days at a time, occasionally for up to one week.
• Be punctual, dependable and able to attend sites at agreed times.
• Be flexible as locations, schedules and the length of site visits may change according to project requirements.

Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair.

Why Join Solus?

We have so much to offer when it comes to being a Solus colleague:

• Competitive salary based on location, skills, experience, and qualifications.
• Bonus opportunity tied to your performance and the overall success of Solus.
• Company pension scheme with employer contributions.
• 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days.
• Save money with up to 40% discount on Aviva products and other retailer discounts.
• Share in Aviva's success through the Aviva Save As You Earn scheme.
• Supportive policies including parental and carer’s leave.
• Wellbeing focus with tools like Group Income Protection and 24/7 GP access.

At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need.

We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know.