It Field Engineer

Jago Consultants; Eastleigh; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

25.5 days annual leave

Job summary

Jago Consultants is seeking an IT Field Engineer to join their Eastleigh team. The role is split roughly 50/50 between field work and service desk support, focusing on networking and client-driven IT tasks. You will travel to customer sites and work remotely on issues that can’t be resolved on-site.

The position involves installing IT hardware, supporting Windows, 365, and Windows Server environments, and contributing to network projects with the team. A UK driving license is required.

Qualifications

• Experience using a ticketing system and remote support tools.
• Strong understanding of standard operating procedures.
• Knowledge of Windows, 365, Windows Server and MacOS.
• Knowledge of IT applications, software and hardware.
• Full UK driving license (mileage paid).
• Excellent customer service and team player.

Responsibilities

• Handle IT support tickets within the ticketing system.
• Work as part of the service desk to plan resolutions.
• Contract customers and work remotely on IT issues.
• Travel to customer sites for issues not solvable remotely.
• Install computers, network equipment and IT hardware at client sites.
• Develop skills through training and teamwork.
• Assist with projects such as full network installations and Microsoft 365 deployments.

Skills

Customer service

Teamwork

Flexible

Excellent communication

Motivated

Education

IT Certificate (optional)

Tools

Ticketing system

RMM software

Remote support tools

Azure

Job description

IT Field Engineer required. My client is a successful IT firm based in Eastleigh. They were established in 2005, and have around 300 customers across a variety of industries therefore the right candidate will gain experience, and knowledge in developing professional relationships with lots of people!

They are now looking for an experienced technician to join their team in a roughly 50% field based, 50% service desk position based heavily on networking.

Position Overview

• Working on IT Support tickets within their ticketing system
• Working collaboratively as part of the service desk team to rectify issues/plan resolutions
• Contracting customers and working on IT issues remotely
• Traveling to customer sites to work on issues unable to be resolved remotely
• Installing computers, network equipment and other IT hardware at customer sites
• Developing skills through independent training, experience and teamwork
• Helping with projects such as full network installation alongside network infrastructure partner, Windows server installations / replacements, Microsoft 365 installations, and more.

Position Requirements

• Experience using a ticketing system/PSA & remote support tools
• Strong understanding of Operating procedures for specific tasks
• Knowledge of Microsoft Windows, 365, Windows Server, MacOS
• Knowledge of IT applications, software and hardware
• Internet connectivity troubleshooting / understanding of VoIP
• Full UK driving license (Mileage is paid)
• Knowledge of RMM software, Azure, MSP environment – not essential
• IT Certificate – not essential
• A love for IT and can work well in a team
• Excellent customer service skills and highly motivated
• Flexible

Position Remuneration

• Monday to Thursday (32 hours a week)
• 25.5 days annual leave (including bank holiday)