IT Field Engineer

Jago Consultants; Eastleigh; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading IT firm based in Eastleigh seeks an experienced IT Field Engineer for a dynamic role. The position involves a mix of fieldwork and service desk duties, providing vital IT support across various sectors. Candidates should have a solid understanding of IT systems, proven customer service skills, and a dedication to teamwork. This opportunity offers growth and the chance to work in a supportive, knowledge-rich environment.

Benefits

25.5 days annual leave

Mileage paid

Qualifications

• Experience with ticketing systems and IT support.
• Strong customer service and troubleshooting skills.
• Knowledge of Microsoft Windows and 365.

Responsibilities

• Handle IT Support tickets in the system.
• Work collaboratively to resolve IT issues.
• Travel to customer sites for support.

Skills

Customer service

IT troubleshooting

Remote support tools

Teamwork

Network installation

Education

IT Certificate

Tools

Ticketing system

RMM software

Job description

Social network you want to login/join with:

IT Field Engineer required. My client is a successful IT firm based in Eastleigh. They were established in 2005, and have around 300 customers across a variety of industries therefore the right candidate will gain experience, and knowledge in developing professional relationships with lots of people!

They are now looking for an experienced technician to join their team in a roughly 50% field based, 50% service desk position based heavily on networking.

Position Overview

• Working on IT Support tickets within their ticketing system
• Working collaboratively as part of the service desk team to rectify issues/plan resolutions
• Contracting customers and working on IT issues remotely
• Traveling to customer sites to work on issues unable to be resolved remotely
• Installing computers, network equipment and other IT hardware at customer sites
• Developing skills through independent training, experience and teamwork
• Helping with projects such as full network installation alongside network infrastructure partner, Windows server installations / replacements, Microsoft 365 installations, and more.

Position Requirements

• Experience using a ticketing system/PSA & remote support tools
• Strong understanding of Operating procedures for specific tasks
• Knowledge of Microsoft Windows, 365, Windows Server, MacOS
• Knowledge of IT applications, software and hardware
• Internet connectivity troubleshooting / understanding of VoIP
• Full UK driving license (Mileage is paid)
• Knowledge of RMM software, Azure, MSP environment – not essential
• IT Certificate – not essential
• A love for IT and can work well in a team
• Excellent customer service skills and highly motivated
• Flexible

Position Remuneration

• Monday to Thursday (32 hours a week)
• 25.5 days annual leave (including bank holiday)

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

Bank or payment details should not be provided when applying for a job. Eurojobs.com is not responsible for any external website content. All applications should be made via the 'Apply now' button.

Created on 22/06/2025 by TN United Kingdom