IT Field Engineer

Hamilton Barnes ?; Bournemouth; On-site; GBP 26,000 - 34,000; Full time

Job summary

A growing IT and Telecoms service provider is seeking an IT and Networks Field Engineer to join their team. The role encompasses both on-site fault resolution and project-based work, requiring strong skill in IT hardware, advanced router configuration, and customer interaction. Ideal candidates will possess a proactive attitude and the ability to deliver professional installations.

Qualifications

• Proactive and skilled engineer with a 'can do' attitude.
• Experience across various technologies and client installations.

Responsibilities

• Deliver efficient and high-quality on-site service and support.
• Plan and manage installation projects.
• Identify new sales opportunities.

Skills

Advanced configuration of routers

Installation and support of IT hardware

Experience with virtual environments

Familiarity with Microsoft Azure

Wi-Fi installation and configuration

Design and deployment of cloud telephony

Understanding of SIP technologies

Installation of LAN infrastructure

Experience using CRM/ticketing systems

Strong written and verbal communication skills

Education

Full UK driving license

Job description

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Job Title: IT and Networks Field Engineer

Salary Range: £26-34k + Car Allowance (dependent on experience)

Company Overview:

This is an established and growing IT and Telecoms service provider delivering comprehensive technology solutions to businesses across the South of England. With a strong reputation built over three decades, the company serves a diverse client base by providing tailored support, installation, and managed services. Their focus is on delivering high-quality products and outstanding customer service, and they are now seeking talented professionals to join their close-knit and dynamic team.

Role Overview:

This hybrid role involves both on-site fault resolution and project-based implementation work. It offers great variety, working across different clients, technologies, and scopes of work. Field Engineers are expected to lead projects, from pre-sales technical input to final implementation and handoff.

The ideal candidate will be a proactive, skilled engineer with a 'can do’ attitude, capable of delivering well-planned, professional installations and support services across a wide range of technologies.

The client will be interested in a Support Engineer who is would be interested in moving into a more hands on role.

Key Responsibilities:

• Deliver efficient and high-quality on-site service and support
• Install IT and telecoms solutions
• Onboard clients into managed support services
• Provide remote and on-site technical support
• Plan and manage installation projects
• Assist sales with solution design and technical recommendations
• Document all work in CRM/project ticketing system
• Identify and drive new sales opportunities from technical operations

Essential Skills & Qualifications:

• Advanced configuration of routers, switches, and firewalls
• Installation and support of IT hardware and services
• Experience with virtual environments and disaster recovery
• Familiarity with Microsoft Azure and virtualised cloud environments
• Wi-Fi installation and configuration (Ruckus & Ubiquiti/Unifi preferred)
• Design and deployment of cloud telephony solutions
• Understanding of SIP and broadband technologies
• Installation of LAN infrastructure (including testing and design)
• Experience using CRM/ticketing systems
• Full UK driving license
• Strong written and verbal communication skills
• Professional, organised, and reliable work ethic
• Ability to build rapport with clients, colleagues, and suppliers

Do not need experience with all of the above

Preferred Qualifications:

• Microsoft cloud certifications/experience
• Windows Server 2012-2022 experience/certification
• Experience with Microsoft Defender or equivalent security solutions
• Experience with VMWare and Hyper-V
• PC/laptop building, troubleshooting, and repair
• Router configuration (Draytek preferred)
• Firewall configuration (FortiGate preferred)
• Experience with anti-virus/anti-spam deployment including DNS changes
• Project management experience or certification
• Experience using ConnectWise Manage CRM

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Telecommunications

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