IT Field Engineer

Holdcroft Motors Ltd; Fleet; On-site; GBP 30,000 - 45,000; Full time

Job summary

Holdcroft Motors Ltd is seeking an IT Field Engineer to manage technical operations across the Midlands and North West. As part of a dedicated team, you will troubleshoot infrastructure issues and ensure system efficiency. With a focus on professional development, the position promises career growth and the satisfaction of delivering high-quality service.

Benefits

In house training programme

Colleague referral bonus scheme

Employee assistance programme

Free flu jab

Qualifications

• 3+ years experience as IT Field Engineer.
• MCSE qualification and ONC/HNC/HND in related field required.
• Good knowledge of system management and network protocols.

Responsibilities

• Manage 3rd line Helpdesk issues and provide support.
• Install, configure, and maintain operating systems and applications.
• Ensure systems' availability and security.

Skills

Technical competency

Communication skills

Team leading

Prioritization

Education

ONC/HNC/HND in Computer Science

MCSE Qualifications

Tools

Microsoft Windows Server

Active Directory

Google Workspace

Dell Server Systems

Networking equipment

Job description

Holdcroft Nissan, (Fleet, CRM, Trade, B and M, IT)

Location: Based in Stoke-on-Trent with travel around the Midlands and North West

Hours: Monday - Friday 8:30am-5pm

• In house training programme
• Colleague referral bonus scheme (up to £1,000)
• Employee assistance programme.
• Free flu jab.

We are looking for an IT Field Engineer to help build, maintain, and troubleshoot our rapidly expanding infrastructure. You will be part of a talented team that demonstrates superb technical competency, delivering mission critical infrastructure and ensuring the highest levels of availability, performance and security.

The qualified Field Engineer will have a background in IT, computer systems engineering, or systems engineering and analysis. Ability to be a competent Field Engineer on a hands-on basis dealing with End Users, Management & Directors alike.

Key responsibilities as an IT Field Engineer:

• Manage and monitor 3rd line Helpdesk issues for all our sites. Provide 2nd and 3rd level support.
• Install, configure, test and maintain operating systems, application software and system management tools.
• Ensure the highest levels of systems and infrastructure availability at all times.
• Maintain security updates on all client systems.
• Write and maintain support processes to increase system efficiency and lower the human intervention time on any tasks.
• Plan and manage work streams, allocating and monitoring tasks for our support partners where required. Liaise with vendors and other IT personnel for problem resolution.
• Contribute to the development, testing, and implementation of software, systems, and enhancements to the laptop & desktop systems of the group. Participate in the deployment of information and operational support systems.

Required skills as an IT Field Engineer:

• Minimum 3 years working experience as an IT Field Engineer.
• ONC/HNC/HND or equivalent in Computer Science, engineering or a related subject.
• MCSE Qualifications in Server, Windows & Office is required.
• Proven ability to monitor systems of all platforms.
• Experience of managing Apple products is essential, Mac’s, iPads & iPhones.
• Ability to effectively prioritise and execute tasks in a high-pressure environment to agreed timescales.
• Providing reports and information to the Group IT Manager.
• Proven experience of managing an IT Helpdesk system is essential.
• Maintaining spend within agreed budgets.
• Evidence of strong team leading and communication skills will be required.
• Advanced Excel skills and good SQL experience. Any other technical, data analysis or project control experience would be advantageous.
• Full UK Driving License.

Proven working experience in installing, configuring and troubleshooting:

• Microsoft Windows Server 2016 & 2019 & Linux/Ubuntu based environments.
• Active Directory & Group Policy
• Google Workspace
• Dell PowerEdge Server Systems
• Dell PowerVault Storage Systems
• Dell PC and Laptop hardware
• Windows 10 & 11
• Microsoft Office 2019 & O365
• Network equipment (Ubiquiti switches & Access Points / Fortinet Firewalls)
• Solid networking knowledge (OSI network layers, TCP/IP, DNS, DHCP, Firewalls, VLAN, switch management, WLAN,
• Routing (BGP & OSPF)

If you would be interested in hearing more about our IT Field Engineer role, please apply now! We would love to hear from you.

INDMIS

Job type Permanent Posted 2025-06-10T00:00:00 3 days ago

Join the Holdcroft family

Our business is founded on outstanding customer service that’s built on over 50 years of trust, knowledge and quality products. We know the importance of investing in our employees as well as creating an enjoyable working environment with a high level of job satisfaction.

We value committed, hard-working and enthusiastic people that can rise to a challenge and be part of the solution. In return, we offer impressive company benefits, competitive salaries, extensive training and of course a career you can be proud of.

You’ll work with industry leading and award-winning brands to deliver exceptional results, whether that’s in Sales, Servicing, Administration, Accounting, or as part of another one of our incredible teams. Join the Holdcroft family and realise your true potential.