IT EUC Support Engineer

Travelodge; Thame; On-site; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Salary up to £38,000

Contributory pension scheme

Hotel bookings and Friends & Family: 5

25 days holiday + bank holidays

Job summary

Travelodge in the United Kingdom is seeking an IT EUC Support Engineer to help deliver and support end-user computing services across hotels, offices, and remote teams. You will manage tickets, ensure priority and SLA adherence, and work with internal and third-party teams to keep EUC services running smoothly.

You will contribute to knowledge base improvements, take part in EUC projects and system deployments, and provide friendly, responsive support including daily face-to-face service at the

Qualifications

• Experience delivering EUC support in a large organisation.
• Strong understanding of EUC technologies and ITIL best practice.
• Willingness to be hands-on and improve support processes.

Responsibilities

• Deliver and support EUC services across hotels, offices, and home- or field-based teams.
• Manage support tickets to ensure issues are prioritised, progressed, and resolved within SLA.
• Contribute to knowledge base improvements and identify shift-left opportunities.
• Participate in EUC projects, system rollouts, and ongoing system management; provide responsive support to internal customers.
• Take part in the daily rota for the Head Office Tech Bar to provide high-quality face-to-face service.

Job description

Job Description

Find where you belong!

Do you have experience delivering end-user computing (EUC) support in a large organisation? Do you enjoy working as part of a small, collaborative internal team, providing hands‑on support and keeping day‑to‑day EUC services running smoothly? If yes, our IT EUC Support Engineer position might be the right next move for you.

Your Purpose

You will work with internal and third-party teams to deliver and support EUC services across hotels, offices, and home- or field-based teams, managing support tickets to ensure issues are prioritised, progressed, and resolved within SLA while meeting customer satisfaction and KPI targets.

You will help drive continuous improvement by enhancing Knowledge Base content and identifying ‘shift left’ opportunities that improve the support experience and maximise the effectiveness of the EUC team.

You will also contribute to EUC projects, system rollouts, and ongoing system management, while providing responsive and friendly support to internal customers.

As part of the role, you will take part in the daily rota for the Head Office Tech Bar, providing high-quality face-to-face service and excellent customer experience.

Your Strengths

You will be a highly motivated, well‑organised self‑starter with a strong understanding of EUC technologies and a genuine passion for delivering an excellent IT service. You will be a collaborative team player with a strong understanding of ITIL best practice, who is confident in driving continuous improvement and developing a high‑performing EUC function.

In addition you will be happy to get hands‑on when required, take ownership of customer service, and play an active role in delivering improvements that make a real difference to our internal customers.

Your Perks

• Competitive / Up to £38,000 Salary + Annual Bonus
• Contributory pension scheme
• 50% personal discount for hotel bookings and great friends and family discounts too!
• 25 days holiday + bank holidays, increasing with length of service

Why Travelodge?

At Travelodge, we’re more than just a Hotel brand; we’re a community where you can truly be yourself and belong. Through our “Better Me” initiative, we prioritise your total wellbeing—emotional, physical, financial, and professional—while actively celebrating the diversity that makes our teams stronger. If you’re a results‑driven individual who pays attention to the little things and genuinely cares about people, you’ll fit right in.