IT EUC Support Engineer

Travelodge Hotels (UK); Thame; On-site; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Annual bonus

Contributory pension scheme

Staff hotel discount

Friends and family hotel discounts

Job summary

Travelodge is seeking an IT EUC Support Engineer to deliver end-user computing support across hotels, offices and field teams. You will manage tickets to meet SLA and KPIs while driving knowledge base improvements and user experience.

You will participate in EUC projects, system rollouts and daily rota for the Head Office Tech Bar, delivering high-quality, face-to-face service and a strong customer focus.

Qualifications

• Experience delivering EUC support in a large organisation.
• Strong understanding of ITIL best practice.
• Willing to be hands-on and participate in daily rota.

Responsibilities

• Deliver and support EUC services across hotels, offices, and field teams.
• Manage support tickets to ensure issues are prioritised and resolved within SLA.
• Contribute to Knowledge Base content and shift-left improvements.
• Participate in EUC projects, system rollouts and ongoing system management.
• Provide responsive, friendly support and high-quality face-to-face service at Head Office Tech Bar.

Skills

EUC support

ITIL

customer service

face-to-face service

Job description

Do you have experience delivering end-user computing (EUC) support in a large organisation? Do you enjoy working as part of a small, collaborative internal team, providing hands-on support and keeping day-to-day EUC services running smoothly? If yes, our IT EUC Support Engineer position might be the right next move for you.

Your Purpose You will work with internal and third-party teams to deliver and support EUC services across hotels, offices, and home-or field-based teams, managing support tickets to ensure issues are prioritised, progressed, and resolved within SLA while meeting customer satisfaction and KPI targets. You will help drive continuous improvement by enhancing Knowledge Base content and identifying 'shift left' opportunities that improve the support experience and maximise the effectiveness of the EUC team. You will also contribute to EUC projects, system rollouts, and ongoing system management, while providing responsive and friendly support to internal customers. As part of the role, you will take part in the daily rota for the Head Office Tech Bar, providing high-quality face-to-face service and excellent customer experience.

Your Strengths You will be a highly motivated, well-organised self-starter with a strong understanding of EUC technologies and a genuine passion for delivering an excellent IT service. You will be a collaborative team player with a strong understanding of ITIL best practice, who is confident in driving continuous improvement and developing a high-performing EUC function. In addition you will be happy to get hands-on when required, take ownership of customer service, and play an active role in delivering improvements that make a real difference to our internal customers.

At Travelodge, we're more than just a Hotel brand; we're a community where you can truly be yourself and belong. Through our "Better Me" initiative, we prioritise your total wellbeing-emotional, physical, financial, and professional-while actively celebrating the diversity that makes our teams stronger. If you're a results-driven individual who pays attention to the little things and genuinely cares about people, you'll fit right in.

• Competitive / Up to £38,000 Salary + Annual Bonus
• Contributory pension scheme
• 50% personal discount for hotel bookings and great friends and family discounts too!
• 25 days holiday + bank holidays, increasing with length of service