It Engineer

Emplyfy; Lavendon; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Salary £30k–£40k per year

40 days paid holiday

Job summary

Emplyfy is seeking an experienced IT Engineer to join our MSP team in a fast-paced environment. You will be the primary contact for customers, on-site at times, and responsible for troubleshooting, maintenance and incident management.

The role requires strong knowledge of Office 365, Intune, RMM, Azure, and Windows/Mac platforms, with a focus on security and customer service. A proactive team player who can solve problems independently is essential.

Qualifications

• Minimum 5 years in a similar IT role with security and cloud basics.
• Configuring Cyber Essentials and GDPR security standards is mandatory.
• Proficient with Office 365 Cloud services and collaboration tools.
• Experience with Intune, RMM and telephone platforms.
• Strong network and infrastructure knowledge (Routers, switches, DHCP, DNS).
• Ability to work with service providers and follow best practices.
• Experience with Windows Server 2016/2019/2022 and Group Policies.
• Azure administration and implementations.
• Solid knowledge of Windows 10/11 and Mac environments.
• Familiar with client imaging and builds.
• Excellent customer service, written and verbal communication, and teamwork.
• Ability to solve problems independently.

Responsibilities

• Act as the first point of contact for customers.
• Attend customer sites to troubleshoot, resolve issues and perform maintenance.
• Manage incidents and requests through the Service Desk Tool.
• Keep customers updated on cases per SLAs.
• Escalate high-priority matters to management when required.
• Review daily priorities and take necessary action.
• Monitor integrity and status of customer sites including usage and reporting.
• Install, test, maintain and repair hardware and software.
• Document processes and record tickets for outstanding work.
• Manage high-priority incidents on-site and off-site.

Skills

Customer support

Communication

Problem solving

Team player

Proactive support

On-site troubleshooting

Tools

Office 365

Intune

RMM

Azure

SharePoint

Teams

OneDrive

Windows Server

Job description

Are you looking to take the next step in your IT career with an established international high-tech organisation? Our client is a fully-fledged MSP provider supporting some of the most recognised companies in the market and is looking for a motivated and energetic IT Engineer to join its team.

This is an opportunity for someone who enjoys working in a fast-paced, high-energy environment and is looking to develop their career.

Key Responsibilities

• Act as the first point of contact for customers.

• Attend customer sites as required to troubleshoot and resolve problems or issues, and carry out scheduled maintenance.

• Manage incoming incidents and requests through the Service Desk Tool.

• Keep customers updated on their cases in accordance with Service Level Agreements.

• Escalate high-priority matters to Management when required.

• Review daily priorities and take the necessary action to achieve results.

• Monitor the integrity and status of customer sites, including usage, revisions, views and reporting, while ensuring customer business requirements are maintained to the highest standard.

• Install, test, maintain and repair hardware and software.

• Document processes and record tickets for outstanding work.

• Manage high-priority incidents both on-site and off-site.

Benefits

• Salary: £30,000 - £40,000 per year depending on experience.

• 40 days paid holiday annually.

At least 5 years' experience in a similar role, with experience in:

• Configuring and implementing Cyber Essentials and GDPR security standards (mandatory)

• Office 365 Cloud (Email, SharePoint, Teams, OneDrive) (mandatory)

• Intune and RMM and Telephone platform experience

• Network Infrastructure maintenance and installations (Routers, Switches, AP's, DHCP, DNS, TCP/IP, Firewalls, VLAN's)

• Ability to proactively support and collaborate with service providers.

• Follow industry best practices processes.

• Windows Server 2016, 2019, 2022 (Group Policies, Security Policies etc)

• Azure administration and implementations

• Good understanding and knowledge of Windows 10, Windows 11 and Mac

• Familiar with different client builds/imaging.

• Strong customer support, written and verbal communication, and be a team player.

• Ability to problem-solve independently.