IT Engineer

Product Care Limited; Northampton; On-site; GBP 30,000 - 40,000; Full time

Job summary

An innovative home appliance company in Northampton seeks an experienced IT Engineer to join their dynamic IT team. The role involves providing advanced technical support, maintaining hardware/software, and contributing to IT projects. Candidates should have relevant IT qualifications, strong experience supporting users, and an excellent understanding of PC configurations and networking. The company offers a competitive salary and generous benefits, including 33 days annual leave and a contributory pension scheme.

Benefits

33 days annual leave

Contributory Pension scheme

Employee discounts on electrical appliances

Cash health care plan

Enhanced Maternity/Paternity leave

Cycle to work scheme

Life Cover

Qualifications

• 5 GCSEs including English and Maths A-C grade.
• Relevant IT qualifications or certifications preferred.
• Experience in supporting IT users in a professional setting.

Responsibilities

• Support and maintain all hardware, software, and peripherals.
• Resolve IT issues as part of the IT team.
• Lead IT departmental projects.

Skills

IT Support

Teamwork

Time Management

Approachability

Multi-tasking

Education

GCSE's - 5 (including English and Maths A-C grade)

Relevant IT qualification

IT Certifications (Microsoft, CompTIA, AWS)

Tools

Microsoft Windows 10 & 11

Microsoft Office

Microsoft Windows Server management

LAN, WAN, Ethernet, TCP/IP

Job description

Overview

We have a fantastic opportunity for an IT Engineer who has a passion for technology to join our IT team at our new site in Northampton. As our IT Engineer you will provide advanced technical support for users of the Product Care Groups IT systems. The successful IT Support Engineer will need to be friendly and approachable with excellent time management and prioritisation skills.

Benefits

You’ll receive a competitive basic salary plus excellent company benefits including:

• 33 days annual leave per year including bank holidays plus an extra day off for your birthday
• Contributory Pension scheme
• Employee discounts on electrical appliances
• Cash health care plan
• Enhanced Maternity/Paternity leave
• Cycle to work scheme
• Life Cover (Death in Service Payments)

Duties and responsibilities

• Monitor, maintain, and support all PCG hardware, software and peripherals
• Resolve IT related faults, as part of the IT team
• Lead and contribute towards IT Departmental projects
• Support systems on all Product Care Group Sites, by a mix of on-site and remote working, plus occasional visits to remote company locations
• Be involved in Decision-Making around IT Procurement and Budgets.

Qualifications

• GCSE's - 5 (English and Maths A-C grade included)
• Relevant IT qualification
• And/Or IT Certifications such as Microsoft, CompTIA, AWS
• Experience Supporting IT Users in a professional environment
• Experience working on IT Related Projects
• Strong understanding of PC hardware set-up and configuration
• Knowledge of LAN, WAN, Ethernet, TCP/IP
• Microsoft Windows 10 & 11
• Have a working knowledge of Microsoft Office
• Microsoft Windows Server management
• Friendly & approachable
• Works well in a Team and Independently
• Highly organised with ability to multi-task
• The following skills / knowledge are also desirable:
• MacOS knowledge
• Mobile device support iOS and Android
• Experience in Access Control and CCTV Systems

Product Care Group is a privately owned, dynamic business, focused on providing home appliance solutions to retailers, consumers and business to business customers. We take care of the complete supply chain from product sourcing and factory management to home delivery and everything in between.

Does this sound like the role for you? Please click Apply today to be considered for this IT Engineer opportunity. We love to hear from you!