IT Engineer

Solutions Engineering Recruitment; Manchester; On-site; GBP 32,000 - 38,000; Full time

Job summary

An innovative company is seeking an IT Field Engineer to join their dynamic team. This role involves supporting clients across various platforms, including Mitel and Cisco, while ensuring excellent customer service. The successful candidate will develop skills in VOIP, Wi-Fi, and networking, making a significant impact on customer satisfaction. With a focus on professional growth, this position offers a competitive salary and benefits, including a car allowance and increasing holiday entitlement. If you are passionate about technology and customer support, this opportunity is perfect for you.

Benefits

23 days holiday + bank holidays

Car allowance of £350 per month

Increasing holiday entitlement over 5 years

Qualifications

• Experience with VoIP/SIP concepts is preferred.
• Knowledge of IT Networking and customer support is essential.

Responsibilities

• Support clients on various platforms and systems including Mitel and Cisco.
• Travel to customer sites across Manchester, Newcastle, and Scotland.

Skills

Excellent communication skills

Understanding of customer networks

VOIP

Wi-Fi

DHCP

DNS

Tools

Mitel

Cisco

Aruba

Job description

We are by engineers and run by engineers with a strong background in Voice, VOIP, IT, and Data. We pride ourselves on providing excellent customer support and strong customer retention.

There is now a requirement for an IT Field Engineer to join the team. The successful candidate will develop and become competent in supporting all the company’s products.

Location: Newcastle / Manchester

Salary: £32,000 - £38,000

Car Allowance: £350 per month

Benefits: 23 days holiday + bank holidays, rising 1 day a year for 5 years.

About the Role:

The role entails supporting clients on a variety of platforms & systems, including Mitel, Aruba, Cisco, and others. Our client base includes some of the largest hotel chains in the country, including Marriott, Best Western, Hilton, and Holiday Inn.

Excellent communication skills and a professional approach are vital as you will be interacting with customers daily. You will have a good understanding of customer networks, VOIP, wi-fi, DHCP, DNS, and more.

Travel Requirement: The successful candidate will be required to travel from home to customer sites across Manchester, Newcastle, and Scotland.

Requirements - Preferred but not essential:

• Experience with the Mitel Platform
• Experience with general VoIP/SIP concepts
• Experience with general IT Networking, Cisco, DNS, DHCP
• Experience with Aruba Wi-Fi solutions
• Experience with Switches, Routers, and Networks

If the role sounds like something of interest, get in touch with Pedro on 01254781300 or [e-mail]

SER-IN