2nd Line IT Engineer

In Technology Group Limited; Ashton-under-Lyne; Hybrid; GBP 30,000 - 37,000; Full time

Job summary

Join a dynamic and growing business as a 2nd Line IT Engineer, where you will play a crucial role in supporting a diverse range of IT systems and applications. This position offers a unique opportunity to work within a collaborative team, providing hands-on support to ensure smooth day-to-day operations. With a focus on professional growth, you will troubleshoot and resolve various technical issues, contributing to system upgrades and ongoing improvement projects. Enjoy a supportive work culture, generous holiday allowances, and the chance to enhance your skills in a thriving environment. If you're ready for a fulfilling career in IT, this role is perfect for you.

Benefits

25 days holiday plus bank holiday

Your Birthday off

Event days

Volunteer days

Annual performance based and company bonus

Supportive team culture with training and development

On-site parking

Convenient local transport links

Qualifications

• Solid experience in a 2nd line support role within an internal IT environment.
• Strong understanding of Windows OS, Active Directory, and Office 365.

Responsibilities

• Deliver 2nd line support to internal users across multiple departments.
• Troubleshoot and resolve hardware, software, and network issues.

Skills

2nd Line Support

Windows OS

Active Directory

Office 365

Networking Principles (DNS, DHCP, TCP/IP)

Virtualisation (VMware or Hyper-V)

Backup Solutions

Communication Skills

Job description

Job Description

Job Title: 2nd Line IT EngineerLocation: Ashton, ManchesterSalary: £30,000 - £37,000 (DOE)Work Structure: Hybrid (3/2) after probationWe're working with a growing business based in Ashton, Manchester, that's looking to strengthen its internal IT team with the addition of a 2nd Line IT Engineer.This is an excellent opportunity for a technically skilled support professional who enjoys working across a broad range of systems and applications. As part of a close-knit in-house IT team, you'll provide hands-on support to colleagues across the business, helping to ensure day-to-day operations run smoothly and efficiently.Key Responsibilities:

• Deliver 2nd line support to internal users across multiple departments
• Troubleshoot and resolve hardware, software, and network issues
• Escalate complex problems to the senior IT team when necessary
• Support system upgrades, rollouts, and ongoing improvement projects
• Maintain clear and accurate documentation of incidents and resolutions

What We're Looking For:

• Solid experience in a 2nd line support role within an internal IT environment
• Strong understanding of Windows OS, Active Directory, and Office 365
• Good working knowledge of networking principles (DNS, DHCP, TCP/IP)
• Familiarity with virtualisation (VMware or Hyper-V) and backup solutions
• Strong communication skills and a proactive, team-focused attitude

What's in It for You:

• 25 days holiday plus bank holiday
• Your Birthday off
• Event days, Volunteer days
• Annual performance based and company bonus'
• Supportive, collaborative team culture with training and development
• On-site parking and convenient local transport links (close to tram stop)

This is a chance to be part of a business that values its people and invests in its technology. If you're looking for stability, responsibility, and the opportunity to grow your skill set in a supportive in-house environment, we'd love to hear from you.

Key Skills: 2nd Line, IT Engineer, Systems Engineer, Senior IT Engineer, Second Line, IT Support

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.