2nd Line IT Engineer

TN United Kingdom; Manchester; Hybrid; GBP 30,000 - 37,000; Full time

Job summary

An established industry player is seeking a 2nd Line IT Engineer to join their growing internal IT team in Ashton, Manchester. This role offers a fantastic opportunity for a technically skilled support professional who thrives in a collaborative environment. You will be responsible for providing hands-on support across a range of systems and applications, ensuring smooth daily operations. The company values its employees and invests in technology, offering a supportive culture with opportunities for training and development. If you are looking for stability and a chance to enhance your skills, this position is perfect for you.

Benefits

Your Birthday off

Annual performance based and company bonus

Supportive, collaborative team culture

On-site parking

Convenient local transport links

Qualifications

• Solid experience in a 2nd line support role within an internal IT environment.
• Strong understanding of Windows OS, Active Directory, and Office 365.

Responsibilities

• Deliver 2nd line support to internal users across multiple departments.
• Troubleshoot and resolve hardware, software, and network issues.

Skills

2nd Line Support

Windows OS

Active Directory

Office 365

Networking Principles (DNS, DHCP, TCP/IP)

Virtualisation (VMware or Hyper-V)

Strong Communication Skills

Job description

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Job Title: 2nd Line IT Engineer
Location: Ashton, Manchester
Salary: £30,000 - £37,000 (DOE)
Work Structure: Hybrid (3/2) after probation

We're working with a growing business based in Ashton, Manchester, that's looking to strengthen its internal IT team with the addition of a 2nd Line IT Engineer.

This is an excellent opportunity for a technically skilled support professional who enjoys working across a broad range of systems and applications. As part of a close-knit in-house IT team, you'll provide hands-on support to colleagues across the business, helping to ensure day-to-day operations run smoothly and efficiently.

Key Responsibilities:

• Deliver 2nd line support to internal users across multiple departments
• Troubleshoot and resolve hardware, software, and network issues
• Escalate complex problems to the senior IT team when necessary
• Support system upgrades, rollouts, and ongoing improvement projects
• Maintain clear and accurate documentation of incidents and resolutions

What We're Looking For:

• Solid experience in a 2nd line support role within an internal IT environment
• Strong understanding of Windows OS, Active Directory, and Office 365
• Good working knowledge of networking principles (DNS, DHCP, TCP/IP)
• Familiarity with virtualisation (VMware or Hyper-V) and backup solutions
• Strong communication skills and a proactive, team-focused attitude

What's in It for You:

• Your Birthday off
• Annual performance based and company bonus'
• Supportive, collaborative team culture with training and development
• On-site parking and convenient local transport links (close to tram stop)

This is a chance to be part of a business that values its people and invests in its technology. If you're looking for stability, responsibility, and the opportunity to grow your skill set in a supportive in-house environment, we'd love to hear from you.