3rd Line IT Engineer

Robert Walters UK; Manchester; Remote; GBP 30,000 - 45,000; Full time

Job summary

An exciting opportunity awaits as a 3rd Line IT Engineer in a dynamic, home-based role. This position offers a competitive salary and the chance to tackle complex technical challenges while providing high-level support. Join a leading IT service provider that values innovation and quality, offering a supportive environment that fosters professional growth and work-life balance. If you're a proactive problem solver with a passion for technology, this role is perfect for you. Don't miss your chance to be part of a global team dedicated to excellence!

Benefits

Flexible Working Arrangements

Professional Growth Opportunities

Supportive Work Environment

Qualifications

• Experience in 2nd or 3rd line support is preferred.
• Strong problem-solving skills and proficiency in Microsoft technologies are required.

Responsibilities

• Handle escalated technical issues and provide VIP support for system issues.
• Conduct root cause analysis and manage application updates.

Skills

Problem Solving

Microsoft Technologies

Communication Skills

Detail-oriented Mindset

Multi-tasking

Tools

Intune

SharePoint

Teams

Job description

3rd Line IT Engineer
Salary: £30,000 to £45,000
Location: Home Based
Keywords: IT Support, Technical Issues, Problem Management, System Maintenance, Microsoft Technologies

An exciting opportunity has arisen for a highly skilled 3rd Line IT Engineer to join a dynamic team. This home-based role offers a competitive salary ranging from £30,000 to £45,000. The successful candidate will be responsible for handling escalated technical issues, managing IT system maintenance, and ensuring the smooth operation of IT services. This role requires a detail-oriented mindset to thrive in a dynamic technical environment. Working on complex technical problems, this role requires a proactive individual who can manage multiple tasks efficiently and provide high-level technical support.

What you'll do:

• Handle escalated issues from Level 1 and Level 2 support involving intricate and challenging technical issues.
• Provide out of hours support as part of a team of Engineers.
• Provide VIP support for system issues affecting the executive team.
• Assist with encouraging and facilitating users to make the most of productivity tools and services provided by Microsoft.
• Conduct root cause analysis (RCA) for problem tickets to identify and resolve underlying issues.
• Perform operating system updates and patches to ensure systems are secure and up-to-date.
• Manage application updates and patches to maintain software performance and security.
• Monitor Microsoft Service Health and resolve any reported issues.
• Create and modify SharePoint sites, manage access, and create external guest user accounts.
• Monitor and maintain Power Automate flows.

What you bring:

• Experience in 2nd or 3rd line support is preferred.
• Strong problem-solving skills are necessary.
• Proficiency in Microsoft technologies such as Intune, SharePoint, Teams is required.
• Excellent communication abilities are essential.
• Ability to manage multiple tasks efficiently is needed.
• Detail-oriented mindset is crucial.

What sets this company apart:

Our client is a leading provider of IT services, known for their commitment to quality and innovation. They offer a supportive and inclusive work environment where every team member's contribution is valued. They believe in providing their employees with opportunities for professional growth and development, and they recognise the importance of work-life balance. This is reflected in their offering of flexible working arrangements.

What's next:

If you're ready to take on a challenging yet rewarding role as a 3rd Line IT Engineer, don't hesitate! Apply today by clicking on the link.

About the job

Contract Type: FULL_TIME
Specialism: Information Technology
Focus: Infrastructure
Workplace Type: Remote
Experience Level: Mid Management
Location: Manchester
Job Reference: WK9POR-A942A442
Date posted: 25 February 2025
Consultant: Ajay Hayre

Come join our global team of creative thinkers, problem solvers and game changers. We offer accelerated career progression, a dynamic culture and expert training.