IT/Desktop Support Analyst x 2/3 - New (REFBJ23)

JR United Kingdom; Cambridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

A high-profile organization is seeking IT/Desktop Support Analysts to join their growing team in Cambridge. The role involves supporting clients, managing network builds, and engaging in technical projects, all while receiving comprehensive training and development. Ideal candidates will possess strong IT support skills, communication proficiency, and a friendly approach.

Benefits

Excellent benefits package

Comprehensive training and development

Qualifications

• Strong experience in IT support required.
• Good attention to detail and excellent written/verbal communication skills.
• Knowledge of networking and cloud services is beneficial.

Responsibilities

• Supporting clients and managing ticketing processes.
• Conducting diagnostics of support cases with team assistance.
• Proactive maintenance of client networks.

Skills

IT support

Communication

Problem Solving

Attention to Detail

Network & Firewall Troubleshooting

Windows Server Administration

Virtualisation Software

Job description

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Client:

RedRock Resourcing

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

IT/Desktop Support Analyst x 2/3 - New (REFBJ23)

A high-profile organisation - recognised as the leader in its field - requires a number of IT/Desktop Support Analysts due to continued growth. Suitable candidates will have the following:

• Strong experience in IT support.
• Professional, friendly approach with the ability to perform well under pressure.
• Punctual, good attention to detail. Excellent written and verbal communication skills.
• Good troubleshooting/problem solving skills.
• Enthusiastic to learn and develop skills.
• Network & Firewall knowledge and troubleshooting.
• Windows server administration.
• Knowledge of virtualisation software/cloud services (Azure/AWS) highly beneficial.

Duties are as follows:

• Supporting clients and ensuring ticketing process is followed and clients kept informed.
• Diagnostics of support cases with the help and support of the rest of the team.
• Proactive maintenance of client networks using our proactive support tools.
• Managing new workstation builds and user setups.
• Engaging in technical projects, meeting clients and delivering onsite time with the team.
• Working with the team to implement policy and procedure.
• Helping train and develop junior team members.

Excellent benefits package including comprehensive training and development!

Please note, this is on site 5 days per week.