IT/Desktop Support Analyst x 2/3 - New (REFBJ23)

JR United Kingdom; Peterborough; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading organization in IT services is looking for multiple IT/Desktop Support Analysts in Peterborough. This role demands strong IT support skills and offers the chance to work on key projects while providing excellent support to clients. Ideal candidates will enjoy a dynamic environment with opportunities for professional growth and a comprehensive benefits package.

Benefits

Comprehensive training and development

Excellent benefits package

Qualifications

• Strong experience in IT support required.
• Excellent written and verbal communication skills necessary.
• Knowledge of Azure/AWS beneficial.

Responsibilities

• Supporting clients by following the ticketing process.
• Diagnostics of support cases with team assistance.
• Proactive maintenance of client networks.

Skills

IT support

Communication

Problem solving

Network troubleshooting

Windows server administration

Virtualisation software knowledge

Job description

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IT/Desktop Support Analyst x 2/3 - New (REFBJ23), peterborough

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Client:

RedRock Resourcing

Location:

peterborough, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

IT/Desktop Support Analyst x 2/3 - New (REFBJ23)

A high-profile organisation - recognised as the leader in its field - requires a number of IT/Desktop Support Analysts due to continued growth. Suitable candidates will have the following:

• Strong experience in IT support.
• Professional, friendly approach with the ability to perform well under pressure.
• Punctual, good attention to detail. Excellent written and verbal communication skills.
• Good troubleshooting/problem solving skills.
• Enthusiastic to learn and develop skills.
• Network & Firewall knowledge and troubleshooting.
• Windows server administration.
• Knowledge of virtualisation software/cloud services (Azure/AWS) highly beneficial.

Duties are as follows:

• Supporting clients and ensuring ticketing process is followed and clients kept informed.
• Diagnostics of support cases with the help and support of the rest of the team.
• Proactive maintenance of client networks using our proactive support tools.
• Managing new workstation builds and user setups.
• Engaging in technical projects, meeting clients and delivering onsite time with the team.
• Working with the team to implement policy and procedure.
• Helping train and develop junior team members.

Excellent benefits package including comprehensive training and development!

Please note, this is on site 5 days per week.