IT/Desktop Support Analyst x 2/3 - New (REFBJ23)

JR United Kingdom; Hemel Hempstead; On-site; GBP 25,000 - 35,000; Full time

Job summary

A high-profile organization is seeking multiple IT/Desktop Support Analysts in Hemel Hempstead due to growth. Candidates should possess strong IT support experience, excellent troubleshooting skills, and be eager to develop professionally. This role includes client support, diagnostics, and proactive network management, with days on-site five days per week.

Benefits

Comprehensive training and development

Qualifications

• Strong experience in IT support required.
• Professional and friendly approach essential.
• Punctuality and attention to detail necessary.

Responsibilities

• Support clients and manage ticketing process.
• Diagnose support cases in a team.
• Manage new workstation builds and user setups.

Skills

IT support experience

Communication skills

Troubleshooting skills

Enthusiasm for learning

Network & Firewall knowledge

Windows server administration

Virtualization software knowledge

Job description

Social network you want to login/join with:

IT/Desktop Support Analyst x 2/3 - New (REFBJ23), hemel hempstead

col-narrow-left

Client:

RedRock Resourcing

Location:

hemel hempstead, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

4

Posted:

06.06.2025

Expiry Date:

21.07.2025

col-wide

Job Description:

IT/Desktop Support Analyst x 2/3 - New (REFBJ23)

A high-profile organisation - recognised as the leader in its field - requires a number of IT/Desktop Support Analysts due to continued growth. Suitable candidates will have the following:

• Strong experience in IT support.
• Professional, friendly approach with the ability to perform well under pressure.
• Punctual, good attention to detail. Excellent written and verbal communication skills.
• Good troubleshooting/problem solving skills.
• Enthusiastic to learn and develop skills.
• Network & Firewall knowledge and troubleshooting.
• Windows server administration.
• Knowledge of virtualisation software/cloud services (Azure/AWS) highly beneficial.

Duties are as follows:

• Supporting clients and ensuring ticketing process is followed and clients kept informed.
• Diagnostics of support cases with the help and support of the rest of the team.
• Proactive maintenance of client networks using our proactive support tools.
• Managing new workstation builds and user setups.
• Engaging in technical projects, meeting clients and delivering onsite time with the team.
• Working with the team to implement policy and procedure.
• Helping train and develop junior team members.

Excellent benefits package including comprehensive training and development!

Please note, this is on site 5 days per week.