IT/Desktop Support Analyst x 2/3 - New (REFBJ23)

JR United Kingdom; Stevenage; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading organization in IT solutions seeks multiple IT/Desktop Support Analysts due to growth. The role includes supporting clients, managing workstations, and engaging in technical projects. The ideal candidates will possess strong IT support experience, excellent communication skills, and a proactive approach to problem-solving. This position offers professional training and development, emphasizing teamwork and engagement.

Benefits

Comprehensive training and development

Qualifications

• Strong experience in IT support required.
• Excellent written and verbal communication skills.
• Good troubleshooting/problem solving skills essential.

Responsibilities

• Supporting clients and ensuring ticketing process is followed.
• Diagnostics of support cases with team assistance.
• Proactive maintenance of client networks.

Skills

IT support

Communication

Troubleshooting

Networking

Windows server administration

Attention to detail

Tools

Azure

AWS

Job description

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Client:

RedRock Resourcing

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

IT/Desktop Support Analyst x 2/3 - New (REFBJ23)

A high-profile organisation - recognised as the leader in its field - requires a number of IT/Desktop Support Analysts due to continued growth. Suitable candidates will have the following:

• Strong experience in IT support.
• Professional, friendly approach with the ability to perform well under pressure.
• Punctual, good attention to detail. Excellent written and verbal communication skills.
• Good troubleshooting/problem solving skills.
• Enthusiastic to learn and develop skills.
• Network & Firewall knowledge and troubleshooting.
• Windows server administration.
• Knowledge of virtualisation software/cloud services (Azure/AWS) highly beneficial.

Duties are as follows:

• Supporting clients and ensuring ticketing process is followed and clients kept informed.
• Diagnostics of support cases with the help and support of the rest of the team.
• Proactive maintenance of client networks using our proactive support tools.
• Managing new workstation builds and user setups.
• Engaging in technical projects, meeting clients and delivering onsite time with the team.
• Working with the team to implement policy and procedure.
• Helping train and develop junior team members.

Excellent benefits package including comprehensive training and development!

Please note, this is on site 5 days per week.