IT Deployment & Project Support Officer

Care UK; Colchester; On-site; GBP 32,000 - 42,000; Full time

Job summary

Care UK is recruiting an outgoing IT Deployment & Project Support Officer to lead the delivery of national IT rollout projects across the UK. The role involves hands-on support, coordination across teams and frequent travel to care homes, with occasional overnight stays.

As the successful candidate, you will assist with planning, documentation, equipment deployment, and telephony/configuration support while ensuring minimal disruption to operations.

Qualifications

• Experience supporting IT deployments or IT projects.
• Experience working with service desk systems.
• Basic understanding of IT concepts.
• Full UK Driving licence.

Responsibilities

• Assist in planning and execution of IT project delivery.
• Maintain project documentation including plans, risk logs, budgets, and reports.
• Coordinate activities across internal teams and third-party suppliers.
• Track progress and escalate issues where required.
• Coordinate ordering, delivery and tracking of IT hardware.
• Support national rollout activities across care homes.
• Assist with asset management and deployment records.
• Provide hands-on support with PC and smartphone imaging during busy rollout periods.

Skills

Project coordination

IT deployments

Service desk systems

UK driving licence

Job description

Nationwide travel but living close to head office in Colchester, Essex

Are you looking for a new challenge and ready to take the lead in shaping the future of care? Care UK is an awarding winning private care company with over 200 care homes across the United Kingdom. We are seeking an outgoing IT Deployment & Project Support Officer to become a part of our hardworking team!

At Care UK, we are committed to providing exceptional care to our residents and our values of Caring, Passionate and Teamwork are at the heart of all we do. Our success is built on the strength of our people and with a vast network of care homes and a diverse range of support functions, we're on a mission to find exceptional talent to join us on our journey.

The role:

We are looking for a proactive and highly organised IT Deployment & Project Support Officer to support the delivery of national IT rollout projects. This is a hands-on role suited to someone who enjoys coordination, travel, problem-solving, and seeing projects delivered successfully on the ground.

Key Responsibilities:

You will support multiple project workstreams, helping ensure that deployments run smoothly and on schedule.

Project Support & Coordination

• Assist in planning and execution of IT project delivery
• Maintain project documentation including plans, risk logs, budgets, and reports
• Coordinate activities across internal teams and third-party suppliers
• Track progress and *escalate* issues where required

Deployment & Logistics

• Coordinate ordering, delivery, and tracking of IT hardware
• Support national rollout activities across care homes
• Assist with asset management and deployment records
• Help prepare equipment for deployment when required

Technical & Configuration Support

• Support telephony configuration changes (e.g., IVR updates)
• Assist with printer and photocopier deployments
• Provide hands-on support with PC and smartphone imaging during busy rollout periods

Stakeholder Engagement

• Liaise with care home teams, suppliers, and internal stakeholders
• Provide clear communication via phone, email, and Microsoft Teams
• Help ensure deployments cause minimal disruption to care operations
• Travel Requirements involves regular travel across the UK
• Be comfortable driving a minibus when required
• Be willing to travel frequently and stay overnight

What We're Looking For:

• Experience supporting IT deployments or projects
• Experience working with service desk systems
• Basic understanding of IT concepts
• Full UK Driving licence

Why Join Care UK?

• Be part of a dynamic and growing organisation dedicated to providing outstanding care.
• Collaborate with a diverse and talented team in a supportive and inclusive environment.
• Enjoy a competitive salary and comprehensive benefits package.
• Make a meaningful impact on the lives of residents and contribute to the success of our care homes.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us fulfil yours. If you're ready to take your career to the next level and be a part of something extraordinary, we want to hear from you!