IT Coordinator

The Mainstay Foundation - UK; Greater London; On-site; GBP 36,000 - 48,000; Full time

Job summary

The Mainstay Foundation - UK is seeking a proactive IT Coordinator to maintain and support our technology services across the charity. You will manage Microsoft 365, Odoo ERP, on‑prem servers, and connectivity while delivering user support and ensuring operational reliability.

You will coordinate with external vendors, implement security best practices, and document processes. Strong communication and organisational skills are essential in a fast-paced environment supporting staff and programmes.

Qualifications

• Experience in IT support, systems administration, or infrastructure coordination.
• Strong knowledge of Microsoft 365, Windows administration, networking, and IT security.
• Ability to document processes and create clear technical guides.
• Excellent written and verbal communication, able to explain tech to non-technical staff.
• Organised and able to manage multiple priorities across departments.
• Commitment to charity mission.

Responsibilities

• Maintain IT infrastructure including Microsoft 365, Odoo ERP, on‑premises servers and connectivity.
• Provide day-to-day technical support for users, devices, software and business apps.
• Manage user accounts, onboarding, offboarding, permissions, and access controls.
• Monitor system performance, security and operational reliability.
• Coordinate with vendors and internal teams on IT matters.
• Support cybersecurity practices, backups, and compliance.
• Assist with cloud services, storage, website administration, and business platforms.
• Maintain technical documentation and IT processes.
• Prioritise helpdesk requests and escalate when needed.
• Support IT improvements and infrastructure projects.

Skills

IT support

Systems administration

Infrastructure coordination

Troubleshooting

Documentation

Communication

Organization

Tools

Microsoft 365

Windows Server

Odoo ERP

Networking

Job description

Overview

We are seeking a proactive and organised IT Coordinator to support the organisation’s day-to-day technology operations, infrastructure, systems administration, security, and user support functions. The successful candidate will play a key role in maintaining reliable IT services, supporting staff productivity, and ensuring operational consistency across the business. This role requires a technically capable individual with strong troubleshooting skills, attention to detail, and the ability to manage multiple IT operational responsibilities in a fast-paced environment.

Main Tasks Of Job

• Maintain and support the organisation’s IT infrastructure, including Microsoft 365 platforms, Odoo ERP Solution, on-premises servers (site and storage) and connectivity
• Provide day-to-day technical support for users, devices, software, and business applications.
• Manage user accounts, onboarding, offboarding, permissions, and access controls.
• Monitor system performance, security, and operational reliability across business environments.
• Maintain IT assets, hardware inventory, software licensing, and device lifecycle records.
• Coordinate with external vendors, service providers, and internal departments on IT-related matters.
• Support cybersecurity practices, endpoint protection, backup processes, and compliance standards.
• Assist with cloud services, storage systems, website administration, and business platforms.
• Maintain technical documentation, operational procedures, and IT process records.
• Manage and prioritise support requests through the helpdesk system and escalate issues where required.
• Support ongoing IT improvements, infrastructure changes, and operational projects.

Essential Criteria

• Experience in IT support, systems administration, or infrastructure coordination roles.
• Strong understanding of:
• Microsoft 365 environments
• Windows administration
• Networking fundamentals
• IT security best practices
• Device and user management
• Strong troubleshooting and analytical skills
• Ability to create and maintain clear, accurate technical documentation and process guides.
• Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical staff.
• Strong organisational skills and the ability to manage multiple priorities, meet deadlines, and work effectively across departments.
• Commitment to the charitable mission and values of The Mainstay Foundation.

Desirable Criteria

• Relevant Microsoft, networking, or cybersecurity certifications
• Experience supporting cloud platforms and business applications including Microsoft platforms, and Odoo ERP solutions.
• Exposure to infrastructure, storage, or backup administration
• Experience working with vendors and third-party service providers

Key Attributes

• Organised and detail-oriented
• Strong communication skills
• Proactive and dependable
• Security-conscious mindset
• Strong problem-solving abilities
• Ability to work independently and collaboratively