IT Operations & Infrastructure Coordinator

The Mainstay Foundation - UK; Greater London; On-site; GBP 36,000 - 48,000; Full time

Job summary

The Mainstay Foundation - UK is seeking a proactive IT Coordinator to maintain and support our technology services across the charity. You will manage Microsoft 365, Odoo ERP, on‑prem servers, and connectivity while delivering user support and ensuring operational reliability.

You will coordinate with external vendors, implement security best practices, and document processes. Strong communication and organisational skills are essential in a fast-paced environment supporting staff and programmes.

Qualifications

• Experience in IT support, systems administration, or infrastructure coordination.
• Strong knowledge of Microsoft 365, Windows administration, networking, and IT security.
• Ability to document processes and create clear technical guides.
• Excellent written and verbal communication, able to explain tech to non-technical staff.
• Organised and able to manage multiple priorities across departments.
• Commitment to charity mission.

Responsibilities

• Maintain IT infrastructure including Microsoft 365, Odoo ERP, on‑premises servers and connectivity.
• Provide day-to-day technical support for users, devices, software and business apps.
• Manage user accounts, onboarding, offboarding, permissions, and access controls.
• Monitor system performance, security and operational reliability.
• Coordinate with vendors and internal teams on IT matters.
• Support cybersecurity practices, backups, and compliance.
• Assist with cloud services, storage, website administration, and business platforms.
• Maintain technical documentation and IT processes.
• Prioritise helpdesk requests and escalate when needed.
• Support IT improvements and infrastructure projects.

Skills

IT support

Systems administration

Infrastructure coordination

Troubleshooting

Documentation

Communication

Organization

Tools

Microsoft 365

Windows Server

Odoo ERP

Networking

Job description

The Mainstay Foundation - UK is seeking a proactive IT Coordinator to maintain and support our technology services across the charity. You will manage Microsoft 365, Odoo ERP, on‑prem servers, and connectivity while delivering user support and ensuring operational reliability.

You will coordinate with external vendors, implement security best practices, and document processes. Strong communication and organisational skills are essential in a fast-paced environment supporting staff and programmes.