IT Configuration & Repair Specialist

Allscreens Nationwide Ltd; Hatfield; On-site; GBP 22,000 - 29,000; Full time

Job summary

Allscreens Nationwide Ltd in Hatfield is seeking a motivated Technical Operative 2 to support IT equipment lifecycle, testing, configuration, diagnostics, repairs, asset management and customer deployments at the Maintenance Service Centre in Hatfield.

Role entails working in a fast-paced environment with strict quality and customer service standards, Monday to Friday, 07:00-15:00, with an hourly rate of £15.99 PAYE or £20.75 via umbrella. SC Clearance may be required.

Qualifications

• Hands-on repair and configuration experience is required.
• Willing to go through SC Clearance.

Responsibilities

• Troubleshooting incidents, software and hardware.
• Resolution of software and hardware issues (laptop, desktop, mobile devices).
• Installation of spare parts and configuration of laptops, desktops and Tablets.
• Organising, analysing and handling of tickets in the company computing system.
• Preparing new and repaired hardware
• Carry out warranty repairs to OEM standards following contractual agreements in accordance with ASP.
• Escalating any potential customer SLA impacts to the relevant teams.
• Staging laptops and PCs with pre-defined builds
• General housekeeping to locate and eliminate causes of backlogs to provide continuous and fluent service to our customers.
• Assistance in specific tasks where prompt investigation and resolution are required.
• Maintaining a functional and accurate location system to ensure precise asset management.
• 6S Implementation and ongoing maintenance into the workshop
• Flexibility of workload to assist in all areas of the Maintenance and Service Centre to avoid backlogs and to maintain achievement of SLA's is essential.
• Must be able to work on their own initiatives and prioritise workloads.

Skills

Hands-on repair

Configuration experience

Job description

Allscreens Nationwide Ltd in Hatfield is seeking a motivated Technical Operative 2 to support IT equipment lifecycle, testing, configuration, diagnostics, repairs, asset management and customer deployments at the Maintenance Service Centre in Hatfield.

Role entails working in a fast-paced environment with strict quality and customer service standards, Monday to Friday, 07:00-15:00, with an hourly rate of £15.99 PAYE or £20.75 via umbrella. SC Clearance may be required.