IT Colleague Experience Advisor

Voyage Care; Lichfield; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Hybrid working opportunities

Job summary

Voyage Care is seeking an IT Colleague Experience Advisor to join our Group Support team. In this role you’ll ensure colleagues have the tools, technology and support throughout their employment journey, from onboarding through to offboarding, with IT inductions and role changes handled smoothly.

You’ll deliver first-day support, manage permissions, and resolve queries to create a positive IT experience across the business.

Qualifications

• Experience in a customer-facing or support environment.
• Excellent communication and interpersonal skills.
• Strong organisation, planning and time management skills.
• Ability to prioritise workloads and work to deadlines.
• Excellent attention to detail.
• A proactive approach and willingness to learn.

Responsibilities

• Supporting colleagues with IT access, accounts and equipment from onboarding through to offboarding
• Providing first-day support to ensure new starters can confidently access systems and technology
• Delivering IT inductions and guidance to colleagues across the business
• Managing system permissions and access requests in line with business requirements
• Working closely with colleagues to resolve queries and provide an excellent customer experience
• Helping maintain accurate IT asset information and equipment records
• Following up with new starters to ensure they're fully settled and supported
• Varied and rewarding work with exposure to multiple business areas, if you're a people-focused problem solver who enjoys combining customer service with technology support.

Skills

Excellent communication

Interpersonal skills

Organisational skills

Time management

Prioritisation

Attention to detail

Microsoft Office

Customer-focused

Problem solving

Tools

Microsoft Office

Databases

Spreadsheets

Job description

We're looking for an IT Colleague Experience Advisor to join our Group Support team. In this people-focused IT role, you'll play a key part in ensuring colleagues have the tools, technology and support they need throughout their employment journey. From welcoming new starters and delivering engaging IT inductions to managing system access and supporting colleagues through role changes, you'll help create a seamless and positive IT experience across the business. If you're passionate about delivering excellent customer service, enjoy solving problems, and take pride in making a difference to people's day-to-day working lives, we'd love to hear from you.,

• Supporting colleagues with IT access, accounts and equipment from onboarding through to offboarding
• Providing first-day support to ensure new starters can confidently access systems and technology
• Delivering IT inductions and guidance to colleagues across the business
• Managing system permissions and access requests in line with business requirements
• Working closely with colleagues to resolve queries and provide an excellent customer experience
• Helping maintain accurate IT asset information and equipment records
• Following up with new starters to ensure they're fully settled and supported
• Experience in a customer-facing or support environment
• Excellent communication and interpersonal skills
• A genuine passion for helping people and delivering great service
• Strong organisation, planning and time management skills
• Ability to prioritise workloads and work to deadlines
• Excellent attention to detail
• Confidence using Microsoft applications, databases and spreadsheets
• A proactive approach and willingness to learn, Hybrid working opportunities
• A supportive and collaborative team environment
• The chance to make a real impact on colleague experience across the business
• Opportunities to develop your IT and customer service skills
• Varied and rewarding work with exposure to multiple business areas, If you're a people-focused problem solver who enjoys combining customer service with technology support, we'd love to hear from you.