IT Change Manager (12-Month Contract)

Mitchells & Butlers plc; Birmingham; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Discount across M&B brands

Friends & Family discount

Pension matched contributions

Private healthcare and dental

Cycle to Work

Annual leave 26 days + bank holidays

Job summary

Mitchells & Butlers plc is seeking an experienced IT Change Manager to lead business change, readiness and adoption for a major POS and payment hardware replacement across 18 brands and 1,500+ sites. Based at the Birmingham City Centre Head Office with a flexible hybrid working approach, you will coordinate engagement with operations, technology, and learning functions.

You will develop a common change framework adaptable by brand, ensuring practical, minimal-disruption deployment and robust

Qualifications

• Proven experience delivering large-scale technology-enabled business change.
• Experience supporting complex, multi-site deployments in hospitality or similar environments.
• Strong change impact assessment, stakeholder engagement, communications, training and adoption experience.
• Able to translate complex technical changes into practical operational guidance.

Responsibilities

• Develop and own the programme change strategy and integrated change plan.
• Assess impact across brands, roles, and service cycles; define readiness criteria.
• Ensure readiness and training are integrated with programme and deployment plans.
• Identify risks and provide governance-ready readiness reporting.
• Engage 18 brands with tailored but scalable change approaches.
• Lead workshops, roadshows and feedback sessions; translate feedback into improvements.
• Monitor adoption and support rollout with minimal trading disruption.

Skills

Change management

Stakeholder engagement

Communication skills

Training delivery

Readiness & adoption

Multi-brand deployment

Operational impact assessment

Pilots & phased rollouts

Job description

Mitchells & Butlers plc is seeking an experienced IT Change Manager to lead business change, readiness and adoption for a major POS and payment hardware replacement across 18 brands and 1,500+ sites. Based at the Birmingham City Centre Head Office with a flexible hybrid working approach, you will coordinate engagement with operations, technology, and learning functions.

You will develop a common change framework adaptable by brand, ensuring practical, minimal-disruption deployment and robust