IT Change Manager

Mitchells & Butlers plc; Birmingham; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

33% discount across all M&B brands

20% Friends & Family discount for up 5

Option to buy up to two additional two

Matched pension contributions (up to 1

Private healthcare and dental plan

Cycle to Work and wellbeing schemes

26 days annual leave plus bank holiday

Hybrid working and flexible approach

Job summary

Mitchells & Butlers plc is seeking an experienced IT Change Manager to lead business change and operational readiness for a major POS and payment hardware replacement across 1,500+ pubs and restaurants and 18 brands. The role is based in Birmingham City Centre with hybrid working.

You will report to the Programme Manager and coordinate with Operations, Technology, Learning & Development, Communications, Zonal and deployment partners to ensure effective adoption while minimising trading

Qualifications

• Proven experience delivering large-scale technology-enabled business change.
• Experience engaging with multiple brands and operational leadership.
• Strong stakeholder management, communications, training, readiness and adoption expertise.

Responsibilities

• Develop and own the programme change strategy and delivery of the integrated change plan.
• Assess the impact of the change across 18 brands, roles, operating models and service cycles.
• Define readiness criteria for pilots and rollout and ensure training and communications are integrated with deployment plans.
• Identify and manage change risks, dependencies and areas needing intervention.
• Provide readiness reporting and recommendations into programme governance and go/no-go decisions.
• Develop engagement approaches for diverse brands and operating models and establish a network of champions.

Skills

Change management

Stakeholder management

Communication

Training

Change impact assessment

Operational readiness

Job description

We're looking for an experienced IT Change Manager to join ouraward-winning Technology team on a 12-month fixed term contract and play apivotal role in leading the business change, operational readiness,engagement and adoption activity for a major POS and payment hardwarereplacement programme, across more than 1,500 pubs and restaurants and 18distinct brands.

Reporting to the Programme Manager, the role will ensureoperational teams are informed, engaged, trained and ready for the introductionof new POS and payment hardware.

A key complexity is the diversity of the estate. The 18brands operate different service cycles, operating models and guest journeys.The Change Manager will therefore need to develop a common change frameworkthat can be tailored by brand and service model, ensuring the solution landseffectively without creating unnecessary complexity.

The role will work closely with Operations, Technology,Learning & Development, Communications, Zonal, deployment partners andoperational leadership to ensure change is practical, proportionate andminimises disruption to trading and the guest experience.

Based at our Birmingham City Centre Head Office, this role offersa flexible hybrid working approach.

You’ll be rewarded with:

• 33% discount across all M&B brands.
• 20% Friends & Family discount for up to five people.
• Option to buy up to two additional weeks of holiday.
• Matched pension contributions (up to 1.5x your contribution).
• Private healthcare and dental plan.
• Cycle to Work and wellbeing schemes.
• 26 days annual leave plus bank holidays.
• Hybrid working and flexible approach.

What you’ll be doing in this IT Change Manager role

Change Strategy & Business Readiness

• Develop and own the programme change strategy and delivery of the integrated changeplan.
• Assess the impact of the change across differentbrands, roles, operating models and service cycles.
• Define clear business and site-readiness criteriafor pilot and rollout.
• Ensure change, training, communications andoperational readiness are fully integrated with programme and deploymentplans.
• Identify and manage change risks, dependencies andareas requiring additional intervention.
• Provide clear readiness reporting andrecommendations into programme governance and go/no-go decisions.

Brand & Operator Engagement

• Develop an engagement approach that reflects the needs of 18 different brands and their respective service cycles andoperating models.
• Work closely with brand and operational leadership,field teams, site managers and frontline colleagues to understandpractical impacts.
• Establish a network of operational champions tosupport engagement, testing, feedback and adoption.
• Facilitate workshops, demonstrations, roadshows andstructured feedback sessions.
• Ensure operator feedback is translated intopractical improvements to the solution, training, communications ordeployment approach.
• Balance brand-specific requirements with the needfor a consistent and scalable estate-wide approach.

Communications & Training

• Develop clear, practical communications tailored tothe needs of different brands, roles and stages of deployment.
• Ensure colleagues understand what is changing, why,when, what they need to do differently and where to get support.
• Define training requirements for site managers, frontline colleagues, field teams and supporting functions.
• Coordinate appropriate learning interventionsincluding manager briefings, demonstrations, digital learning andquick-reference guidance.
• Ensure communications and training areappropriately timed around each brand's deployment and operational cycle.

Pilot, Deployment & Adoption

• Lead the change and readiness approach for pilot sites, ensuring different service models and brand requirements are adequately represented.
• Capture structured feedback and lessons from pilotsand early deployment waves.
• Use insight to continually improve communications,training, readiness and support.
• Monitor change readiness and adoption throughoutrollout, identifying brands, regions or sites requiring additional support.
• Help ensure deployment activity minimisesdisruption to trading, colleagues and guest experience.
• Support the transition into business-as-usual,ensuring new ways of working are successfully embedded.

What you’ll need to bring to this IT Change Manager role

• Proven experience as a Change Manager deliveringlarge-scale technology-enabled business change.
• Experience supporting complex, multi-sitedeployments, ideally within hospitality, retail, leisure or anothercustomer-facing operational environment.
• Strong experience of change impact assessment,stakeholder engagement, communications, training, readiness and adoption.
• Demonstrable experience engaging frontlinecolleagues and operational leaders.
• Strong understanding of how technology change canaffect operational processes, colleague journeys and customer experience.
• Ability to turn complex technical change intosimple, practical operational guidance.
• Strong stakeholder management skills andcredibility across programme, technology and operational audiences.

Desirable experience

• Pragmatic,structured and comfortable working at pace in a complex tradingenvironment.
• Experience managing change where different brands,business units or operating models require different approaches.
• Experience supporting pilots and phased rolloutsacross a distributed estate.
• Experience supporting technology deployment acrossa large physical estate.

What makes Mitchells & Butlers a great place to work?

At M&B we value the unique perspectives each person brings. Webelieve that by fostering a culture of inclusion, respect, and allyship, we create a sense of belonging, engagement and teamwork which are essential to delivering great guest experiences.

Join us and be a part of a great team!

Closing Date: Tuesday 24th November 2026

Compensation: Competitive salary