IT Change Manger

Mitchells & Butlers plc; Birmingham; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Discount across M&B brands

Friends & Family discount

Pension matched contributions

Private healthcare and dental

Cycle to Work

Annual leave 26 days + bank holidays

Job summary

Mitchells & Butlers plc is seeking an experienced IT Change Manager to lead business change, readiness and adoption for a major POS and payment hardware replacement across 18 brands and 1,500+ sites. Based at the Birmingham City Centre Head Office with a flexible hybrid working approach, you will coordinate engagement with operations, technology, and learning functions.

You will develop a common change framework adaptable by brand, ensuring practical, minimal-disruption deployment and robust

Qualifications

• Proven experience delivering large-scale technology-enabled business change.
• Experience supporting complex, multi-site deployments in hospitality or similar environments.
• Strong change impact assessment, stakeholder engagement, communications, training and adoption experience.
• Able to translate complex technical changes into practical operational guidance.

Responsibilities

• Develop and own the programme change strategy and integrated change plan.
• Assess impact across brands, roles, and service cycles; define readiness criteria.
• Ensure readiness and training are integrated with programme and deployment plans.
• Identify risks and provide governance-ready readiness reporting.
• Engage 18 brands with tailored but scalable change approaches.
• Lead workshops, roadshows and feedback sessions; translate feedback into improvements.
• Monitor adoption and support rollout with minimal trading disruption.

Skills

Change management

Stakeholder engagement

Communication skills

Training delivery

Readiness & adoption

Multi-brand deployment

Operational impact assessment

Pilots & phased rollouts

Job description

We're looking for an experienced IT Change Manager to join our award-winning Technology team on a 12-month fixed term contract and play a pivotal role in leading the business change, operational readiness, engagement and adoption activity for a major POS and payment hardware replacement programme, across more than 1,500 pubs and restaurants and 18 distinct brands.

Reporting to the Programme Manager, the role will ensure operational teams are informed, engaged, trained and ready for the introduction of new POS and payment hardware.

A key complexity is the diversity of the estate. The 18 brands operate different service cycles, operating models and guest journeys. The Change Manager will therefore need to develop a common change framework that can be tailored by brand and service model, ensuring the solution lands effectively without creating unnecessary complexity.

The role will work closely with Operations, Technology, Learning & Development, Communications, Zonal, deployment partners and operational leadership to ensure change is practical, proportionate and minimises disruption to trading and the guest experience.

Based at our Birmingham City Centre Head Office, this role offers a flexible hybrid working approach.

You’ll be rewarded with:

• 33% discount across all M&B brands.
• 20% Friends & Family discount for up to five people.
• Option to buy up to two additional weeks of holiday.
• Matched pension contributions (up to 1.5x your contribution).
• Private healthcare and dental plan.
• Cycle to Work and wellbeing schemes.
• 26 days annual leave plus bank holidays.
• Hybrid working and flexible approach.

What you’ll be doing in this IT Change Manager role

Change Strategy & Business Readiness

• Develop and own the programme change strategy and delivery of the integrated change plan.
• Assess the impact of the change across different brands, roles, operating models and service cycles.
• Define clear business and site-readiness criteria for pilot and rollout.
• Ensure change, training, communications and operational readiness are fully integrated with programme and deployment plans.
• Identify and manage change risks, dependencies and areas requiring additional intervention.
• Provide clear readiness reporting and recommendations into programme governance and go/no-go decisions.

Brand & Operator Engagement

• Develop an engagement approach that reflects the needs of 18 different brands and their respective service cycles and operating models.
• Work closely with brand and operational leadership, field teams, site managers and frontline colleagues to understand practical impacts.
• Establish a network of operational champions to support engagement, testing, feedback and adoption.
• Facilitate workshops, demonstrations, roadshows and structured feedback sessions.
• Ensure operator feedback is translated into practical improvements to the solution, training, communications or deployment approach.
• Balance brand-specific requirements with the need for a consistent and scalable estate-wide approach.

Communications & Training

• Develop clear, practical communications tailored to the needs of different brands, roles and stages of deployment.
• Ensure colleagues understand what is changing, why, when, what they need to do differently and where to get support.
• Define training requirements for site managers, frontline colleagues, field teams and supporting functions.
• Coordinate appropriate learning interventions including manager briefings, demonstrations, digital learning and quick-reference guidance.
• Ensure communications and training are appropriately timed around each brand's deployment and operational cycle.
• Lead the change and readiness approach for pilot sites, ensuring different service models and brand requirements are adequately represented.
• Capture structured feedback and lessons from pilots and early deployment waves.
• Use insight to continually improve communications, training, readiness and support.
• Monitor change readiness and adoption throughout rollout, identifying brands, regions or sites requiring additional support.
• Help ensure deployment activity minimises disruption to trading, colleagues and guest experience.
• Support the transition into business-as-usual, ensuring new ways of working are successfully embedded.

What you’ll need to bring to this IT Change Manager role

• Proven experience as a Change Manager delivering large-scale technology-enabled business change.
• Experience supporting complex, multi-site deployments, ideally within hospitality, retail, leisure or another customer-facing operational environment.
• Strong experience of change impact assessment, stakeholder engagement, communications, training, readiness and adoption.
• Demonstrable experience engaging frontline colleagues and operational leaders.
• Strong understanding of how technology change can affect operational processes, colleague journeys and customer experience.
• Ability to turn complex technical change into simple, practical operational guidance.
• Strong stakeholder management skills and credibility across programme, technology and operational audiences.
• Pragmatic, structured and comfortable working at pace in a complex trading environment.
• Experience managing change where different brands, business units or operating models require different approaches.
• Experience supporting pilots and phased rollouts across a distributed estate.
• Experience supporting technology deployment across a large physical estate.

What makes Mitchells & Butlers a great place to work?

At M&B we value the unique perspectives each person brings. We believe that by fostering a culture of inclusion, respect, and allyship, we create a sense of belonging, engagement and teamwork which are essential to delivering great guest experiences.

Join us and be a part of a great team!

Closing Date: Tuesday 24th November 2026