IT Change Lead - Hospitality (12-Month, Hybrid)

Mitchells & Butlers plc; Birmingham; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

33% discount across all M&B brands

20% Friends & Family discount for up 5

Option to buy up to two additional two

Matched pension contributions (up to 1

Private healthcare and dental plan

Cycle to Work and wellbeing schemes

26 days annual leave plus bank holiday

Hybrid working and flexible approach

Job summary

Mitchells & Butlers plc is seeking an experienced IT Change Manager to lead business change and operational readiness for a major POS and payment hardware replacement across 1,500+ pubs and restaurants and 18 brands. The role is based in Birmingham City Centre with hybrid working.

You will report to the Programme Manager and coordinate with Operations, Technology, Learning & Development, Communications, Zonal and deployment partners to ensure effective adoption while minimising trading

Qualifications

• Proven experience delivering large-scale technology-enabled business change.
• Experience engaging with multiple brands and operational leadership.
• Strong stakeholder management, communications, training, readiness and adoption expertise.

Responsibilities

• Develop and own the programme change strategy and delivery of the integrated change plan.
• Assess the impact of the change across 18 brands, roles, operating models and service cycles.
• Define readiness criteria for pilots and rollout and ensure training and communications are integrated with deployment plans.
• Identify and manage change risks, dependencies and areas needing intervention.
• Provide readiness reporting and recommendations into programme governance and go/no-go decisions.
• Develop engagement approaches for diverse brands and operating models and establish a network of champions.

Skills

Change management

Stakeholder management

Communication

Training

Change impact assessment

Operational readiness

Job description

Mitchells & Butlers plc is seeking an experienced IT Change Manager to lead business change and operational readiness for a major POS and payment hardware replacement across 1,500+ pubs and restaurants and 18 brands. The role is based in Birmingham City Centre with hybrid working.

You will report to the Programme Manager and coordinate with Operations, Technology, Learning & Development, Communications, Zonal and deployment partners to ensure effective adoption while minimising trading