IT Change Analyst - Hybrid London (Training Provided)

Picture More Ltd; Greater London; Hybrid; GBP 25,000 - 40,000; Full time

Benefits offered by this job

Hybrid working

Full training and professional devpt

Private medical and dental insurance

Pension scheme and flexible benefits

Exposure to global IT projects

Job summary

Picture More Ltd. is seeking an IT Change Analyst to join a hybrid team in London. You will gain training and support to transition into IT Change Management, with exposure to a broad technology environment and emphasis on process improvement.

You will work alongside seasoned change and release professionals, helping stabilize services and minimise risk while developing a structured IT role within a global organization.

Qualifications

• Experience in IT Support, IT Service Delivery, IT Operations, Change Management or Project Coordination.
• Understanding of ITIL processes, particularly Change, Incident and Problem Management.
• Experience using IT service management tools, Halo ITSM or similar.
• General understanding of Microsoft 365, Azure, cloud services and IT infrastructure.
• Strong organisational skills with attention to detail.
• Confident communication with technical and non-technical stakeholders.
• Proactive, collaborative approach and interest in improving IT processes.

Responsibilities

• Support end-to-end IT change management process, ensuring changes are reviewed, approved and communicated.
• Coordinate Change Advisory Board (CAB) meetings and track actions.
• Review change requests for risks, impacts and dependencies.
• Maintain change schedule and prevent conflicting changes.
• Work with IT Infrastructure, Applications, Security, Service Delivery and Project teams.
• Support change management workflows using Halo ITSM and other tools.
• Monitor change outcomes and produce improvement reports.
• Ensure ITIL practices and security controls are followed.

Skills

IT Support

Service Delivery

IT Operations

IT Service Management

Project Coordination

Tools

Halo ITSM

Job description

Picture More Ltd. is seeking an IT Change Analyst to join a hybrid team in London. You will gain training and support to transition into IT Change Management, with exposure to a broad technology environment and emphasis on process improvement.

You will work alongside seasoned change and release professionals, helping stabilize services and minimise risk while developing a structured IT role within a global organization.