IT Change Analyst

Picture More; Greater London; Híbrido; GBP 25.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid working

Full training and professional devpt

Private medical and dental insurance

Pension scheme and flexible benefits

Exposure to global IT projects

Descripción de la vacante

Picture More Ltd. is seeking an IT Change Analyst to join a hybrid team in London. You will gain training and support to transition into IT Change Management, with exposure to a broad technology environment and emphasis on process improvement.

You will work alongside seasoned change and release professionals, helping stabilize services and minimise risk while developing a structured IT role within a global organization.

Formación

• Experience in IT Support, IT Service Delivery, IT Operations, Change Management or Project Coordination.
• Understanding of ITIL processes, particularly Change, Incident and Problem Management.
• Experience using IT service management tools, Halo ITSM or similar.
• General understanding of Microsoft 365, Azure, cloud services and IT infrastructure.
• Strong organisational skills with attention to detail.
• Confident communication with technical and non-technical stakeholders.
• Proactive, collaborative approach and interest in improving IT processes.

Responsabilidades

• Support end-to-end IT change management process, ensuring changes are reviewed, approved and communicated.
• Coordinate Change Advisory Board (CAB) meetings and track actions.
• Review change requests for risks, impacts and dependencies.
• Maintain change schedule and prevent conflicting changes.
• Work with IT Infrastructure, Applications, Security, Service Delivery and Project teams.
• Support change management workflows using Halo ITSM and other tools.
• Monitor change outcomes and produce improvement reports.
• Ensure ITIL practices and security controls are followed.

Conocimientos

IT Support

Service Delivery

IT Operations

IT Service Management

Project Coordination

Herramientas

Halo ITSM

Descripción del empleo

IT Change Analyst

Location: London
Working Pattern: Hybrid, 2 days per week in the office

Are you looking to take the next step in your IT career and move into IT Change Management?

This is an excellent opportunity for someone looking to transition into IT Change Management, with full training, support and upskilling provided to help you develop your knowledge and build a long-term career in this area.

We're particularly interested in candidates with a background in IT Support, Service Delivery, IT Operations, IT Service Management or Project Coordination who have a good understanding of IT environments and enjoy working with processes, stakeholders and technology improvements.

You don't need previous experience in a dedicated IT Change Management role. We're looking for someone who is organised, proactive, eager to learn and keen to develop their career in a more structured, process-driven IT role.

Working alongside an experienced IT Change and Release Manager, you'll gain exposure to a broad technology environment while helping to maintain service stability, minimise risk and support continuous improvement.

What's on offer?

• Hybrid working, just 2 days per week in the London office
• Full training and ongoing professional development
• Opportunity to develop your IT Change Management experience within a global organisation
• Private medical and dental insurance
• Pension scheme and flexible benefits package
• Exposure to global IT projects and enterprise technologies

What will you be doing?

• Supporting the end-to-end IT change management process, ensuring changes are properly reviewed, approved and communicated.
• Coordinating Change Advisory Board (CAB) meetings, recording decisions and tracking actions.
• Reviewing change requests to identify potential risks, business impacts and technical dependencies.
• Maintaining the change schedule and helping teams avoid conflicting technology changes.
• Working closely with IT Infrastructure, Applications, Security, Service Delivery and Project teams.
• Supporting change management processes and workflows using Halo ITSM and other service management tools.
• Monitoring change outcomes, producing reports and identifying opportunities to improve processes.
• Helping ensure technology changes follow ITIL best practices and appropriate security controls.

What are we looking for?

• Experience in IT Support, IT Service Delivery, IT Operations, Change Management or Project Coordination.
• An understanding of ITIL processes, particularly Change, Incident and Problem Management.
• Experience using IT service management tools, ideally Halo or a similar platform.
• A general understanding of enterprise technologies such as Microsoft 365, Azure, cloud services and IT infrastructure.
• Strong organisational skills with excellent attention to detail.
• Confident communication skills and the ability to work with both technical and non-technical stakeholders.
• A proactive, collaborative approach and a genuine interest in improving IT processes.

You don't need to be a technical specialist in every area. We're looking for someone who can understand how technology changes affect the wider business, ask the right questions and help teams deliver changes safely and efficiently.

Interested in developing your career in IT Change Management?

Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive workplace where all employees feel valued and respected. We encourage applications from candidates of all backgrounds.

Due to the high volume of applications, if you haven’t heard from us within 48 hours, please assume your application has been unsuccessful on this occasion.