IT Change Analyst (French speaking)

SmartRecruiters, Inc.; Hemel Hempstead; Hybrid; GBP 65,000 - 95,000; Full time

Benefits offered by this job

Holiday allowance

Staff shop discounts

Cinema discounts

Recognition awards

Career progression

Job summary

Sysco International is seeking an experienced IT Change Analyst to oversee the change lifecycle, assess requests, and ensure governance excellence across IT services. You will drive risk and impact analysis, support CAB activities, and collaborate with cross-functional teams to improve change success rates and reduce emergencies.

The role requires Six years of IT Change Management experience, strong ITIL knowledge, and relevant certifications; hybrid work with office days in Ashford or Hemel

Qualifications

• At least six years' experience in IT Change Management or Change Enablement.
• Strong ITIL knowledge, especially Change Enablement and Release & Deployment Management.
• Experience with risk assessment, impact analysis and configuration management.
• Excellent stakeholder management, communication, analytical and problem-solving skills.
• Experience with ServiceNow or similar enterprise service management platforms is advantageous.
• Degree in IT, Computer Science or related discipline; ITIL v4 Foundation cert; cloud certs preferred.

Responsibilities

• Oversee IT change lifecycle and assess change requests.
• Facilitate Change Advisory Board (CAB) meetings.
• Ensure compliance with change management policies and audits.
• Collaborate with service owners and technical teams to reduce emergency changes.
• Support Change Enablement, Release and Deployment Management practices.

Skills

Bilingual in French & English

Stakeholder management

Communication skills

Analytical thinking

Problem-solving

Risk assessment

Education

Degree in Information Technology or Computer Science

ITIL v4 Foundation certification

Cloud certifications (AWS/Azure/GCP)

Tools

ServiceNow

Job description

We are seeking an experienced IT Change Analyst to oversee the IT change lifecycle, ensuring changes are implemented effectively, efficiently, and with minimal risk to the business. Working closely with cross-functional teams, you will be responsible for managing and assessing change requests, conducting risk and impact analysis, supporting governance activities, and driving continuous improvement across change management processes.

It’s essential to be fluent in French and English for this position. This role is offering a hybrid working contract with 3 days per week in either the Ashford office or Hemel Hempstead office, and as such a good degree of self-motivation and flexibility is required.

The successful candidate will play a key role in facilitating Change Advisory Board (CAB) meetings, ensuring compliance with change management policies and audit requirements, and collaborating with service owners and technical teams to improve change success rates while reducing emergency changes. You will also support and enhance Change Enablement, Release and Deployment Management practices, helping to ensure the smooth delivery of IT services across the organisation.

To be successful in this role, you will have at least six years' experience in IT Change Management or Change Enablement, together with a strong understanding of ITIL principles, particularly Change Enablement and Release and Deployment Management. You will possess proven experience in risk assessment, impact analysis, and configuration management, as well as excellent stakeholder management, communication, analytical, and problem-solving skills. Experience working with enterprise service management platforms such as ServiceNow would be advantageous.

Applicants should hold a degree in Information Technology, Computer Science, or a related discipline, along with an ITIL v4 Foundation certification. A cloud-based certification in AWS, Microsoft Azure, or Google Cloud Platform is highly desirable.

This is an excellent opportunity for a change management professional with expertise in ITIL, cloud technologies, change enablement, and release management to play a pivotal role in maintaining governance, reducing operational risk, and supporting successful IT service delivery.

What we offer:

• Generous holiday allowance, with option to purchase 5 additional holiday days
• Huge discounts on all sorts of lovely food and award-winning products through our staff shop
• Discounts on Cinema tickets, shopping and earn cashback on purchases with Sysco Perks
• Recognition awards and Incentives
• Career progression opportunities - being part of the Sysco group, the world’s leading foodservice business, opens up a world of possibility

Additional Information

At Sysco International everyone is welcome. We don’t want you to ‘fit our culture’ we want you to help define it and we actively celebrate the unique talents of each and every colleague. We don’t just look at your CV, we’re more focused on who you are and your potential. As part of our values, we are committed to fostering a diverse and inclusive culture where everyone has a voice, is appreciated and has the same opportunities. We work hard to ensure that everyone feels part of our business, as we care for one another and connect the world through food and trusted partnerships. Our ultimate goal is to ensure that everyone belongs and thrives at Sysco International and we recognise that Sysco International can only thrive when everyone feels they belong. We'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our resourcing team who will be happy to support you.