EU Major Incident Manager (Swedish speaking)

SmartRecruiters, Inc.; Ashford; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Company car allowance

25 days holidays

Staff discounts

Cinema discounts

Recognition awards

Career opportunities

Job summary

Sysco International is seeking an EU Major Incident Manager (Swedish speaking) to own high-priority incidents across Europe. You will lead cross-functional teams, coordinate with service providers and business stakeholders, and drive rapid restoration of services while minimising disruption.

The role is hybrid and based in Ashford, Kent, with occasional travel and participation in an on-call rota. Fluency in Swedish is highly desirable as you support multiple markets with strong communication

Qualifications

• Experience in major incident management within complex IT environments.
• Strong knowledge of ITIL best practices and incident lifecycle.

Responsibilities

• Own high-priority incidents from detection to resolution.
• Coordinate technical teams, service providers and stakeholders.
• Lead post-incident reviews and drive improvements.
• Provide clear updates to technical and non-technical audiences.

Skills

Major Incident Management

ITIL

Leadership

Stakeholder communication

Swedish language

Job description

EU Major Incident Manager (Swedish speaking)

• Full-time
• Department: Technology

EU Major Incident Manager (Swedish Speaking)

Are you an experienced EU Major Incident Manager who thrives under pressure and enjoys working in a fast-paced international environment? We're looking for a Swedish-speaking IT professional to join our team and play a critical role in protecting business services across multiple European markets.

As our EU Major Incident Manager, you'll take ownership of high-priority incidents from identification through to resolution, bringing together technical teams, service providers, and business stakeholders to restore services quickly and minimise disruption. You'll be at the centre of critical decision-making, ensuring clear communication, strong coordination, and effective leadership throughout the incident lifecycle.

This is an opportunity to work with international teams across Europe, influencing outcomes and driving collaboration across multiple functions and suppliers. You'll also lead post-incident reviews, helping identify root causes and implementing improvements that strengthen service resilience and prevent future incidents.

We're looking for someone with proven experience in Major Incident Management, a strong understanding of ITIL best practices, and the confidence to lead complex incidents involving multiple stakeholders. Exceptional communication skills are essential, as you'll be responsible for providing clear updates to both technical and non-technical audiences while maintaining calm and control during business-critical situations.

Fluency in Swedish is highly desirable, and experience working within complex, highly available IT environments is essential. You'll be comfortable building relationships, influencing without direct authority, and working collaboratively with teams across different countries, cultures, and time zones.

In return, you'll join a supportive and collaborative team where you'll have the opportunity to make a genuine impact on service performance across the business. This hybrid role is based in Ashford, Kent, with occasional travel for meetings, site visits, and team events. The position also includes participation in an out-of-hours on-call rota, supported by an on-call allowance.

If you're passionate about service excellence, enjoy solving complex challenges, and have the leadership skills to manage major incidents in a dynamic international environment, we'd love to hear from you.

What you'll receive:

• Company car allowance of £5,500
• Generous holiday allowance of 25 days, with option to purchase additional holidays + bank holidays
• Huge discounts on all sorts of lovely food and award-winning products through our staff shop
• Discounts on Cinema tickets, shopping and earn cashback on purchases through Sodexo.
• Recognition awards and Incentives
• Real career opportunities - being part of Sysco, the worlds leading foodservice business, opens up a world of possibility

At Sysco International everyone is welcome. We don't want you to 'fit our culture' we want you to help define it and we actively celebrate the unique talents of each and every colleague. We don't just look at your CV, we're more focused on who you are and your potential. As part of our values, we are committed to fostering a diverse and inclusive culture where everyone has a voice, is appreciated and has the same opportunities. We work hard to ensure that everyone feels part of our business, as we care for one another and connect the world through food and trusted partnerships. Our ultimate goal is to ensure that everyone belongs and thrives at Sysco International and we recognise that Sysco International can only thrive when everyone feels they belong. We'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our resourcing team who will be happy to support you.