Service Design & Transition Manager

SmartRecruiters, Inc.; Ashford; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Car/ Travel Allowance

Private Medical

Early Access to Earnings

Flexible Time Off

Wellbeing & Health Support

Pension Scheme

Life Assurance

Exclusive Discounts

Sysco Product Discounts

Free Mortgage Advice

Enhanced Family-Friendly Leave

Job summary

Sysco is recruiting for a Service Design & Transition Manager to join the Business Technology team on a full-time, permanent basis. Hybrid working with 2 days a week in the Ashford office, you will lead service design and transition across multiple workstreams to ensure smooth live operation for thousands of users in the UK.

You will collaborate with stakeholders, strategic vendors and outsourced partners, driving service readiness, risk management and continuous improvement while aligning with

Qualifications

• Strong understanding of ITIL Service Management principles.
• Experience defining Service Design and Transition frameworks.
• Ability to balance operational risk with business requirements and manage multiple priorities.
• Excellent stakeholder management, influencing and communication skills.
• Analytical and problem-solving capabilities with good MS Office skills.

Responsibilities

• Lead all aspects of Service Design and Transition across Business Technology.
• Define and maintain standards, processes and governance for new services.
• Act as the link between project delivery and operational support teams.
• Drive continuous service improvement and develop robust service models.
• Oversee design and transition activities across multiple workstreams to ensure value and performance.

Skills

ITIL knowledge

Stakeholder management

Communication skills

Problem solving

Risk management

Education

Degree-level education or equivalent

ITIL qualifications advantageous

Job description

Sysco (whose UK operating companies include Brakes, Fresh Direct, KFF & Medina) is recruiting for a Service Design & Transition Manager to join the Business Technology team on a full-time, permanent basis. This is an excellent opportunity for an experienced Service Management professional to play a key role in ensuring new and enhanced technology services are successfully transitioned into live operation, supporting approximately 4,000 users across the UK business.

Our role is offeringhybrid working, with 2 days a week in the Ashford office, so you must be within a commutable distance.

You will work closely with a variety of internal stakeholders, strategic vendors and outsourced partners to ensure new services and system enhancements are introduced smoothly, effectively and with minimal operational risk.

In this varied role, you will lead all aspects of Service Design and Transition across Business Technology, defining and maintaining the standards, processes and governance required to introduce new and upgraded services into production. Acting as the key link between project delivery and operational support teams, you will ensure services are fully supported, risks are managed effectively and service readiness activities are completed successfully. You will also drive continuous service improvement, develop robust service models, oversee design and transition activities across multiple workstreams and ensure services deliver value, performance and operational excellence.

We're looking for someone with significant experience working within a complex IT service environment and a strong understanding of ITIL Service Management principles. You will ideally have experience defining Service Design and Transition frameworks, introducing new services into live operations and working closely with project teams, service delivery teams and third‑party vendors. Strong stakeholder management, influencing and communication skills are essential, along with the ability to balance operational risk with business requirements and manage multiple priorities effectively.

A solid understanding of enterprise technologies and service architectures would be highly beneficial, as would experience working within outsourced managed service environments. You will also possess excellent analytical and problem-solving skills, strong organisational abilities and confidence using Microsoft Office applications. ITIL qualifications, experience with change, problem and major incident management, and degree‑level education or equivalent professional experience are advantageous.

Most importantly, you will demonstrate a proactive approach, resilience and a passion for service excellence. This role offers a fantastic opportunity to influence how technology services are designed, introduced and supported across the business, working closely with senior stakeholders, project teams and strategic vendors while helping shape the future direction of Service Management within Sysco.

What you’ll get:

• Car/ Travel Allowance: £5500 per annum
• Private Medical: Single Cover
• Early Access to Your Earnings: Use our dedicated Wage Stream app to access your earned salary whenever you need it, helping you manage your finances with ease and confidence.
• Flexible Time Off: Take advantage of the option to purchase additional annual leave.
• Comprehensive Wellbeing & Health Support: Benefit from our Employee Assistance Programme, offering confidential mental health support, 24/7 GP appointments, physiotherapy, flu vaccinations, eye tests and a wide range of health services for you and your family.
• Competitive Pension Scheme: Secure your future with our robust pension plan designed to help you plan long term.
• Life Assurance: Peace of mind with life assurance coverage designed to protect you and your loved ones.
• Exclusive Discounts: Enjoy access to Sysco Perks, where you’ll find discounts on everything from gym memberships to your weekly grocery shop.
• Special Sysco Product Discounts: Get the chance to purchase our food products at significantly reduced prices.
• Free Mortgage Advice: Navigate the property market with confidence thanks to complimentary expert mortgage guidance.
• Enhanced Family-Friendly Leave: Our policies support you through important life moments, offering greater flexibility and care for you and your family.

Additional Information

At Sysco International everyone is welcome. We don’t want you to ‘fit our culture’ we want you to help define it and we actively celebrate the unique talents of each and every colleague. We don’t just look at your CV, we’re more focused on who you are and your potential. As part of our values, we are committed to fostering a diverse and inclusive culture where everyone has a voice, is appreciated and has the same opportunities. We work hard to ensure that everyone feels part of our business, as we care for one another and connect the world through food and trusted partnerships. Our ultimate goal is to ensure that everyone belongs and thrives at Sysco International and we recognise that Sysco International can only thrive when everyone feels they belong. We'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our resourcing team who will be happy to support you.