ITIL Change Manager

Service Express; Greater London; Hybrid; GBP 55,000 - 65,000; Full time

Benefits offered by this job

Private Medical Insurance

Life Assurance

Lifestyle Benefits & EAP

Paid volunteer hours

Access to on-site gym with personal training

Job summary

A leading IT services company in Greater London seeks an ITIL Change Manager to oversee Change Management processes and improve service operations. The role requires 5+ years in IT Change Management, strong communication skills, and experience with stakeholder engagement. You will lead cross-functional teams, guide enhancements of Change processes, and monitor performance metrics. This position offers a competitive salary of £55,000 – £65,000 and hybrid work options.

Qualifications

• 5+ years’ experience in a similar IT Change Management or Service Operations role.
• Strong understanding of both Change and Problem Management processes in enterprise IT environments.
• Experience coordinating across technical teams to drive service excellence.

Responsibilities

• Own, manage, and evolve the Change Management process.
• Lead Change Advisory Board (CAB) meetings.
• Monitor and report on change metrics for continuous improvement.

Skills

Stakeholder engagement

Change Management

Problem Management

Communication

Organisational skills

Education

Bachelor's degree in Computer Science or related field

ITIL Certification (Intermediate or higher preferred)

Tools

ServiceNow

Job description

We’re excited to share a new opportunity within Service Express Europe! We’re looking for a ITIL Change Manager to join our MIS Service Operations team and play a key role in the governance and delivery of IT services across our international customer base.

This highly collaborative role will see you working closely with our Service Delivery teams and other stakeholders across the business to guide, improve, and champion our Change and Problem Management processes — ensuring seamless service operations and continuous improvement.

What You’ll Be Doing:

• Own, manage, and evolve the Change Management process across both Managed Infrastructure Services and Internal IT.
• Lead Change Advisory Board (CAB) meetings and coordinate all aspects of the change lifecycle, including impact and risk assessment, scheduling, stakeholder engagement, and communication.
• Develop and deliver training across teams to ensure consistent adoption of best practices in line with the ITIL framework.
• Maintain and enhance the Change Calendar, ensuring all approved changes are communicated and executed with minimal disruption.
• Evaluate change requests and ensure compliance with internal standards, regulatory requirements, and audit policies.
• Collaborate cross-functionally with IT teams (Infrastructure, DevOps, App Support) to support high-quality execution of changes.
• Lead Problem Management activities, including RCA documentation, identifying recurring issues, tracking trends, and supporting long-term solutions.
• Monitor and report on change metrics and drive continuous improvement through feedback and data insights.

What You’ll Bring:

• 5+ years’ experience in a similar IT Change Management or Service Operations role.
• Bachelor’s degree in Computer Science, Information Technology, or related field.
• ITIL Certification (Intermediate or higher preferred).
• Strong understanding of both Change and Problem Management processes in enterprise IT environments.
• Excellent stakeholder engagement, communication, and organisational skills.
• Experience coordinating across technical teams to drive service excellence.
• Bonus: Familiarity with ServiceNow or similar ITSM platforms and a background in infrastructure, networking, or application support.

What You’ll Get:

• Competitive salary between £55,000 – £65,000
• Hybrid flexibility for improved work-life balance
• Private Medical Insurance, Life Assurance, Lifestyle Benefits & EAP
• Paid volunteer hours to support causes you care about
• Collaborative, people-first culture that prioritises both employee and customer experience
• Access to an on-site gym with personal training options

Service Express is an equal opportunity employer. Authorization to work in the country you are applying to is a precondition of employment. Service Express does not sponsor applicants for work visas.

We process your information in accordance with our Privacy Policy.For European residents, click here to review our fair processing notice.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management and Information Technology

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at Service Express by 2x

Get notified about new Change Manager jobs in Greater London, England, United Kingdom.

Marketing Services Program Manager, EMEA

London, England, United Kingdom 1 week ago

Experience Management Project Manager - Europe based

London, England, United Kingdom 5 days ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 3 days ago

Change Management & Stakeholder Engagement Consultant

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

Senior Project Manager - Technology Risk

City Of London, England, United Kingdom £700.00-£800.00 1 week ago

London, England, United Kingdom 1 week ago

Marketing Project Manager (Fixed Term - 12 Months), Amazon Fresh Marketing

London, England, United Kingdom 17 hours ago

London, England, United Kingdom 2 weeks ago

Business Change Manager - Integration, Legal, Implementation

London, England, United Kingdom 5 days ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 6 days ago

Change Management & Stakeholder Engagement Principal Consultant

London, England, United Kingdom 1 week ago

London, England, United Kingdom 13 hours ago

London, England, United Kingdom 1 day ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 4 weeks ago

City Of London, England, United Kingdom 2 days ago

London, England, United Kingdom 6 days ago

London, England, United Kingdom 1 week ago

Organisational Change Management Consultant | London

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.